Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
StoreManager

Christina Craw

Bay City,TX

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

10
10
years of professional experience

Work History

Store Manager

Community Loans Of America
Alvin, TX
10.2020 - 12.2021
  • Completed point of sale opening and closing procedures.
  • Bank deposits, cash drawer
  • Supervised guests at front counter, answering questions regarding products.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Processed payments via cash, credit cards, money orders.
  • Processed customer applications, completed process of approved applications by dispersing funds via check, debit card or direct deposit of funds to customer's bank account.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Past due accounts
  • Managed over 50 calls per day.

Sales Representative; Manager in Training

Community Loans Of America
Alvin, TX
05.2019 - 12.2021
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Established relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Produced contracts, reports, letters, and proposals for clients.
  • Open and closing of store procedures, bank deposits, cash drawer management.
  • Contacted past due clients trying to help them find resolution to get account back on track.
  • Managed over 50 calls per day

Facility Manager

The Storage Place
Missouri City, TX
06.2014 - 03.2019
  • Conducted daily inspections of facility grounds, external structure, systems, and equipment.
  • Negotiated and finalized leases with new and existing customers.
  • Oversaw facility space leasing and kept peace among units.
  • Tracked and documented operational records to perform bi-monthly analysis of performance and costs reports.
  • Processed payments and set up recurring drafts, cash handling, bank deposits, collections of past due accounts.
  • Managed over 50 calls per day.

Certified Nurse Assistant

Corpus Christi Nursing And Rehabilitation Center
Corpus Christi, TX
02.2014 - 08.2014
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Transported patients between rooms and appointments or testing locations.
  • Completed documentation for ADL's
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment

Home Health Care Provider

Ray Of Sunshine
Gainesville, TX
03.2012 - 04.2013
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Completed household management tasks for clients within private home settings.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Developed rapport with client to create safe and trusting environment for care.
  • Monitored progress and documented any changes accordingly.
  • Acted as resource for field staff, referral sources, physicians, patients and families for clinical issues and concerns
  • Facilitated calls to and from field staff to resolve issues and address concerns

Education

Some College (No Degree) - Certificate Medical Office Assistant

North Central Texas College
Gainesville, TX

Some College (No Degree) - Pre-nursing Studies

Dekalb Technical College
Clarkston, GA

GED -

Morris Community High School
Morris, IL
08.1990

Skills

  • Policies and Procedures
  • Program Optimization
  • Microsoft Windows
  • Multitasking and Organization
  • Verbal and Written Communication
  • Cash Management
  • Customer Service
  • Problem Anticipation and Resolution
  • Records Organization and Management
  • Documentation
  • Supply Ordering
  • Staff Supervision

Additional Information



In January 2006 I went to Lake Charles, La to help with clean up efforts after hurricanes Katrina and Rita of 2005. I got a position with an electrician as a helper connecting electricity to trailers and campers through the FEMA operations. After the issues with FEMA I found another position with clean up and repairing of homes, dry wall, painting, floors, etc.


I have always been eager to help and willing to learn new things, this keeps life interesting. This attitude has lead me to various types of employment and experiences. I also believe this attitude makes me a valuable asset to a company.

Timeline

Store Manager

Community Loans Of America
10.2020 - 12.2021

Sales Representative; Manager in Training

Community Loans Of America
05.2019 - 12.2021

Facility Manager

The Storage Place
06.2014 - 03.2019

Certified Nurse Assistant

Corpus Christi Nursing And Rehabilitation Center
02.2014 - 08.2014

Home Health Care Provider

Ray Of Sunshine
03.2012 - 04.2013

Some College (No Degree) - Certificate Medical Office Assistant

North Central Texas College

Some College (No Degree) - Pre-nursing Studies

Dekalb Technical College

GED -

Morris Community High School

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Christina Craw