Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Generic
Christina Creekmur

Christina Creekmur

Customer Service Representative
Leander,TX

Summary

Proactive and caring worker with 10+ years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.

Overview

6
6
years of professional experience
1
1
Certificate

Work History

Rebooking Agent

Expedia Group
08.2022 - Current
  • Help relocate travelers who had trouble with their original booking or their stay has ended abruptly and ensuring the customer is relocated into equal or better accommodations.
  • Working with property owners and managers while trying to identify if their property is available to book via payment from HomeAway.
  • Be the customer's main point of contact through resolution and delight the customer throughout the process.
  • Stay up to date on product changes in order to provide accurate and thorough support
  • Meet appropriate metrics and quality levels in support of elite service standards.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Streamlined internal processes for improved efficiency and productivity within the agency.
  • Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
  • Consistently met compliance requirements by promptly completing mandatory continuing education courses and staying current on industry regulations.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Streamlined booking processes for improved efficiency and reduced wait times for customers.

Lead Infant Teacher

Prep N' Play Academy
10.2021 - 08.2022
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Kept classroom and feeding areas clean, neat and safe.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
  • Monitored students' academic, social and emotional progress and recorded in individual files.
  • Promoted development of social, emotional and communication skills in infants.
  • Enhanced infant development by implementing age-appropriate activities and lessons.
  • Boosted communication skills among infants through engaging storytelling and song sessions.

Lead Teacher

The Learning Experience
11.2020 - 10.2021
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Conferred with parents about student progress to boost family involvement and enhance student support.
  • Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
  • Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
  • Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners

Administrative Assistant

Children's Center Of Austin
10.2018 - 10.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Created detailed expense reports and requests for capital expenditures.
  • Restocked supplies and submitted purchase orders to maintain stock levels

Education

High School Diploma -

Oakland High School
Murfreesboro, TN
05.1999

Skills

  • Progress Reporting
  • Group and Individual Instruction
  • Parental Communication
  • Verbal and Written Communication
  • Nurturing Approach
  • Teacher and Administrator Collaboration
  • Childcare Expertise
  • Customer Service
  • Lesson Planning
  • Child CPR
  • Communicating with Parents and Teachers
  • Caring and Understanding
  • Problem-Solving Skills
  • Time Management
  • Customer Complaint Resolution
  • Effective Listening
  • Customer Needs Determination
  • Critical Thinking
  • Organizational Skills
  • Travel Arrangements
  • Ensuring Customer Satisfaction
  • Professional Networking
  • Travel Reservations

Certification

  • [Adult/Infant/Child First Aid/CPR/AED], [American Red Cross] - [08/03/22]

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Rebooking Agent

Expedia Group
08.2022 - Current

Lead Infant Teacher

Prep N' Play Academy
10.2021 - 08.2022

Lead Teacher

The Learning Experience
11.2020 - 10.2021

Administrative Assistant

Children's Center Of Austin
10.2018 - 10.2020

High School Diploma -

Oakland High School

Similar Profiles

CREATE PROFILE
Christina CreekmurCustomer Service Representative