Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Crosset

Windsor

Summary

Dynamic Travel Advisor with extensive experience at Cruise Planners, excelling in advanced itinerary planning and exceptional customer service. Proven track record of expanding client bases through tailored travel solutions and strategic partnerships. Adept at managing complex arrangements for high-profile clients while demonstrating cultural sensitivity and strong communication skills.

Overview

35
35
years of professional experience

Work History

Travel Advisor

Cruise Planners
12.2019 - Current
  • Conducted thorough research on destinations and accommodations to provide accurate information to travelers.
  • Delivered exceptional customer service by promptly addressing inquiries via phone, email, or in-person meetings.
  • Developed tailored plans catering to niche markets such as adventure travel or luxury vacations which ultimately led to an expanded client base.
  • Researched cruises, airfare options and siteseeing options to best meet client expectations.
  • Managed complex travel arrangements for high-profile clients, ensuring a seamless experience.
  • Established fruitful partnerships with airlines, hotels, tour operators which resulted in better offers for our customers.

Administrative Assistant

Lederle-Praxis Biologicals
04.1994 - 01.1996
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Marketing Support Coordinator

COVERBIND Corporation
12.1989 - 02.1993
  • Planned and executed internal and external marketing events.
  • Evaluated customer feedback received via surveys and online reviews using this data to continuously improve marketing initiatives and materials.
  • Implemented customer relationship management strategies to increase retention rates and drive repeat business.
  • Strengthened partnerships with key industry influencers through networking activities and collaboration on joint projects thus expanding reach.
  • Coordinated trade shows and conferences, enhancing company presence at industry events.
  • Enhanced brand visibility by coordinating promotional events and executing marketing campaigns.
  • Developed creative marketing materials such as brochures, flyers, and advertisements for print and digital media platforms.

Education

Art History

Nazareth College
Rochester, NY

Certificate Of Technical Studies - Technical Communications

Rochester Institute of Technology
Rochester, NY
06.1995

Skills

  • Travel industry experience
  • Excellent customer service
  • Team player attitude
  • Advanced itinerary planning
  • Exceptional communication
  • Cultural sensitivity
  • Geographical awareness
  • Budgeting and financial skills
  • Marketing know-how

Timeline

Travel Advisor

Cruise Planners
12.2019 - Current

Administrative Assistant

Lederle-Praxis Biologicals
04.1994 - 01.1996

Marketing Support Coordinator

COVERBIND Corporation
12.1989 - 02.1993

Art History

Nazareth College

Certificate Of Technical Studies - Technical Communications

Rochester Institute of Technology

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