Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christina Crummet

Lockport,NY

Summary

Accomplished Collection Representative/Manager with multiple experiences of setting up accounts for clients, tracking their payments, mailing their letters, managing the incoming/outgoing calls reporting daily, research client’s accounts. Detail orientated team player possessing excellent communication, organization, multi-tasking, time management and problem solving skills. I am a very compassionate person and I enjoy the helping people. It warms my heart helping others.

Experienced with personal care and support for clients' daily activities. Utilizes excellent communication and interpersonal skills to build trust with clients. Knowledge of hygiene practices and safety protocols in caregiving.

Professional and experienced caregiver prepared for this role. Strong focus on providing compassionate and efficient care, with expertise in assisting with daily living activities and maintaining safe environment. Known for excellent teamwork and adaptability, ensuring high-quality results and reliable support in changing circumstances. Skilled in personal hygiene assistance, medication management, and emotional support, bringing empathy and patience to every interaction.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Personal Care Aide

Self Employed
01.2020 - Current
  • In this position I would take care of individuals in their home. I would help with bathing, dressing, feeding and many other activities of daily living. Some cases required housekeeping, grocery shopping and some doctor appointments. Each patient is different and has different needs and wants.
  • Assisted clients with daily living activities for increased comfort and quality of life.
  • Improved client satisfaction by providing personalized care and attention to their specific needs.
  • Developed strong relationships with clients and families, resulting in trust and effective communication.
  • Expertly managed emergency situations that arose during care provision, remaining calm under pressure while executing necessary protocols.
  • Supported clients'' mental wellness through compassionate listening, empathetic responses, and encouragement during difficult times.
  • Maintained clean, safe, and well-organized patient environment.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.

Customer Service Representative

Keybank Customer Service
01.2016 - 01.2020
  • I worked there and I would assist clients with help with any issues and / or questions on checking and savings accounts. I excelled with that duty and was trained in many other areas of banking such as: Online Banking, Credit Cards, Loans, Home equity lines of credit and Mortgages. I received 3 awards for my achievements. i also took time to help other co-workers when needed.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Debt Collector/ Supervisor

O’Brien, Wexlar and Associates
01.2015 - 01.2017
  • I worked as a Collection Recovery Specialist collecting on past due medical and credit card bills, setting them up with new affordable payment plans.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Organized and detail-oriented with a strong work ethic.
  • Managed time efficiently in order to complete all tasks within deadlines.

Manager

Monarch Resolutions
01.2015 - 01.2016
  • Collection Recovery Specialist Supervisor/Manager managing a staff of six employees collecting on past due bills and running call reports and payment reports for my team.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

CNA

Odd Fellows Nursing Home
01.2004 - 01.2006

I worked as a Certified Nursing Assistant taking care of patient’s daily needs. I also picked up shifts in activities department when needed.

  • Supported needs many residents under long-term care.
  • Feeding
  • Bathing
  • Assist nurses when needed

Education

GED -

Frontier High School
Hamburg, NY
01.2001

Skills

  • Multi-tasking
  • Confidential reporting
  • Compassionate caregiving
  • Client documentation
  • Meal preparation
  • Appointment management
  • Companionship
  • Health and dignity assurance
  • State regulations
  • Respectful and compassionate
  • Multitasking and organization
  • Verbal and written communication skills
  • Compassion and empathy

Certification

  • Certified Nurses Training
  • CPR Certified
  • HIPAA
  • Franklin Covey Time management
  • Negotiation Skills
  • Proactive Listening
  • Creative Writing
  • Business Writing
  • Work Life/Home Life Management
  • Conflict Stress Management
  • Mortgage Training

Timeline

Personal Care Aide

Self Employed
01.2020 - Current

Customer Service Representative

Keybank Customer Service
01.2016 - 01.2020

Debt Collector/ Supervisor

O’Brien, Wexlar and Associates
01.2015 - 01.2017

Manager

Monarch Resolutions
01.2015 - 01.2016

CNA

Odd Fellows Nursing Home
01.2004 - 01.2006

GED -

Frontier High School
Christina Crummet