Christina Crutchley
Mesa,AZ
Summary
Quality-focused Lease Up Community Manager with genuine care for property conditions and resident satisfaction. Skilled at overcoming construction and market condition changes and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions. Created and monitored annual budget, forecast and consulted weekly to hit occupancy and revenue goals.
Overview
17
17
years of professional experience
Work History
Lease Up Property Manager
Bridge Property Management
04.2024 - Current
- Motivated and strategized with onsite team to ensure proct, marketing and pricing were attained in orfeee to grow occupancy from 64% to 95% within 90 days of hire.
- Implemented a warranty tracker, advised sub contractors of service tickets within covered period. Created a list of common repair concerns and implemented a plan to save cost by working with manufacturer distributors.
- Trained leasing team in current market conditions, sales techniques and higher quality presentations with potential clients.
- Completed 38% renewal capture the first set of expirations and 68% on the second round with an average 4% rental growth.
- Curated and hosted 3 resident events monthly and started a larger following on social media accounts.
Community Manager
Amc Llc Apartment Management Consultants
08.2023 - 04.2024
- Maintained 276 unit community.
- Developed and implemented strategies to exceed revenue expectations.
- Ensured team responded to prospective client inquiries in a timely manner.
- Analyzed resident feedback and identified areas of improvement.
- Created content for social media platforms to engage the community.
- Overseen onsite resident events to promote high resident retention.
- Implemented data transfer from Onesite to RMIS systems during new management and ownership acquisition.
- Trained and motivated a team of 3 maintenance and 2 personnel.
- Completed closed out warranty projects outstanding with prior ownership acquired from property sale.
Multi-Site Property Manager
Continental Properties
06.2020 - 08.2023
- Maintained 468 unit portfolio.
- De-escalation of resident complaints and expedited maintenance requests.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Audited monthly assessments, rental fees, deposits and payments.
- Solicited and analyzed bids for repairs, renovation projects and general maintenance.
- Filed with local attorney on delinquent resident and testified in court in connection with delinquent judgments and possession litigation.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Conducted new employee training and annual performance reviews.
- Compared installations against drawings and project specifications for compliance purposes.
- Prioritized and delegated daily tasks for engineering project team members.
- Implemented marketing and advertising campaigns by assembling and analyzing revenue forecasts.
- Developed interior design concepts and prepared interior systems and finishes in all amenity and model spaces.
- Maintained high level organization of multiple construction and general maintenance tasks to ensure optimal quality and timely delivery.
- Forecasted and budgeted financial expectations year over year.
- Completed successful refinancing with lenders.
- Conducted successful brokerage tour leading to one of two sites closing escrow within 30 days.
- Trained and motivated 9 team members with one team member promoted to a management role.
- Mentored 10 sister site team members and ensured 3 sister sites were on brand.
Multi-Site Community Manager
Greystar Property Management
08.2019 - 06.2020
- Maintained 550 unit portfolio.
- Performed budget formulation work involving review and preparation of budget estimates and financial plans.
- Monitored budget execution work, including obligations incurred and actual expenditures of funds.
- Completed monthly operational reviews to check budget compliance and identify areas in need of adjustment.
- Processed statistical files after month-end closing.
- Generated reporting packages for business performance results.
- Received, checked and processed applications for new leases.
- Marketed and advertised vacancies on media and advert channels to attract potential clients.
- Trained staff of 13 on compliance, policies and procedures to maximize success.
- Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
- Collaborated with various construction employees to complete in-house interior renovation projects.
Community Manager
Greystar Property Management
09.2007 - 08.2019
- Developed and implemented strategies to increase community engagement.
- Responded to customer inquiries in a timely manner.
- Analyzed user feedback and identified areas of improvement.
- Managed 5 different sites in the So Cal region ranging from 100-300 units from 2007 to 2019.
- Oversaw $2 million in interior and exterior renovations on several sites.
- Trained and motivated up to 6 onsite team members.
- Curated financial budgets and reviewed with Regional and Director.
Education
High School Diploma -
Valencia High School
Valencia, CA06.2003
Skills
- Resident retention
- Marketing and social media
- New construction
- Fair housing mandates
- Sales
- Multi-site of 468 to 550 units
- Opened 4 lease-up sites in 4 years
- Trained and assisted over 18 team members
- Forecast, budget and refinance expert
- Interior renovations
- Market rebranding
- Warranty and quality control
Accomplishments
- Community manager of the year 2018 with Greystar
- Most financial growth for ownership fund in 2014
- Curb appeal award in 2013 with Riverstone Residential now Greystar
Timeline
Lease Up Property Manager
Bridge Property Management
04.2024 - Current
Community Manager
Amc Llc Apartment Management Consultants
08.2023 - 04.2024
Multi-Site Property Manager
Continental Properties
06.2020 - 08.2023
Multi-Site Community Manager
Greystar Property Management
08.2019 - 06.2020
Community Manager
Greystar Property Management
09.2007 - 08.2019
High School Diploma -
Valencia High School
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