Christina Cruz
Henderson,NV
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level, utilizing all my skills in a fast paced setting.
Overview
14
14
years of professional experience
Work History
Manager
Shut Up And Fish
03.2012 - 09.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Car Sales Executive
Guam Autospot
01.2023 - 08.2023
- Organized test drives for potential buyers, highlighting key features and benefits of various vehicle models during each drive.
- Enhanced showroom presentation by creating visually appealing displays showcasing key vehicles and their features.
- Utilized CRM software to maintain accurate records of client interactions, preferences, and follow-up activities.
Marketing Executive
Strictly Tees
09.2009 - 01.2012
- Planned and executed marketing campaigns to target groups, areas and wider community.
- Negotiated favorable contracts with vendors, ensuring high-quality services at lower costs.
- Boosted lead generation with targeted email marketing strategies and social media advertising.
Education
GED -
President William Mckinley High School
Honolulu, HI08.2006
Skills
- Team Leadership
- Time Management
- Customer Relationship Management (CRM)
- Marketing
- Negotiation
- Expectation setting
- Customer Service
- Computer Skills
- Problem Resolution
Timeline
Car Sales Executive
Guam Autospot
01.2023 - 08.2023
Manager
Shut Up And Fish
03.2012 - 09.2023
Marketing Executive
Strictly Tees
09.2009 - 01.2012
GED -
President William Mckinley High School
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