Christina C. Sabalburo
Bellflower,USA
Summary
Dynamic Medical Coder with a proven track record at California Coding Specialist, achieving 97% accuracy in ICD-10 coding. Adept in medical terminology and customer service, I excel under pressure, streamlining processes to enhance efficiency and accuracy in coding and billing operations.
Overview
19
19
years of professional experience
Work History
Medical Coder
California Coding Specialist
Covina, CA
10.2023 - Current
- Inpatient coder – coding appropriate codes for ICD-10 diagnosis and procedure codes in compliance with Medicare and third-party payers: Trauma Surgery, Cardiology, General Medicine, Orthopedic, Oncology, OB-Gyn, and Pediatrics (Trauma – California Hospital, Good Samaritan, Harris Methodist Hospital) (Non-Trauma Community and Mission Hospital of Huntington Park, Whittier Hospital Medical Center).
- Query the physician for missing documentation.
- Maintain 97% accuracy while coding in a timely manner.
- Coordinates with daily workflow to minimize receivables, and follows up on outstanding cases to decrease days to bill.
Reports Analyst / Configuration Associate
BAYVIEW TECHNOLOGies INC.
Makati City, PH
04.2016 - 12.2017
- Responsible in monitoring an online games and fraudulent activities
- Perform testing of configured functionality, and then help supporting post launch work for our clients (Unit Testing)
- Troubleshoot software issues
- Develop templates to increase flexibility and provide consistency across different tasks
Reports Analyst
SCOPEWORKS ASIA INC.
Makati, PH
10.2013 - 11.2015
- Consolidate and verify Daily Time Record of all agents and support groups
- Implement and run the Attendance Monitoring Report of various accounts in line with the company’s attendance policies
- Perform daily, weekly and monthly performance calculations and distribute reports and analysis on key metrics such as QA, handling time, and attendance
- Create and manage scorecard and incentive reports for Operations, ensuring financial accuracy and alignment with updated KPI targets
- Design and develop templates, databases and spreadsheets as requested by managers
- Streamline and automate processes and reports based on interactions with operations and support groups
- Prepare and maintain statistical reports used in management decision-making
Quality Control Agent
SCOPEWORKS ASIA INC.
Makati, PH
12.2007 - 11.2015
- Achieve the specified Quality and Speed targets as specified per length of service
- Uses high-end editing software technologies, such as Tenzing software to support transcription, editing, and data conversion requirements of court reporters, legal entities, government agencies, business corporations, Telco’s, research institutions, academe, consultancy firms and multilateral development agencies
- Handles clients at US, Canada, Australia and UK
- Seek to over achieve and continuously improve on all personal targets
Quality Assurance Specialist
SCOPEWORKS ASIA INC.
Makati, PH
06.2009 - 10.2013
- Ensure the quality of agents’ conversion through monitoring of messages according to the defined rules and processes
- Validate all scoring concerns, record and collate detailed feedback as to the common difficulties agents face whilst on shift
- Provide support to Operations to improve team’s QA performance
- Communicate with client immediately for scoring concerns, queries and issues encountered
- Validate critical errors of agents to guarantee avoidance of such
- Attend and/or facilitate quality calibration sessions to ensure consistency in scoring
- Document individual training needs and communicate to Operations Supervisor and assist where necessary in helping to create tailor made development plans
Training Coach
SCOPEWORKS ASIA INC.
Makati, PH
02.2009 - 06.2009
- Serve as floor support to ensure compliance of company policies and procedures and maintain and update necessary department documents for safekeeping
- Conduct coaching sessions and issuing corrective actions
- Assist the trainer during training period to make sure that the trainees are well educated with the right skills and impart the knowledge needed to perform the job efficiently
- Administer internal scoring for trainees on each assessment
- Monitor the Quality score and HACR (Human Average Conversion Ratio) for each trainee as per client’s directives
- Ensure schedule adherence and the DTR of each trainee
Customer Service Representative
ALORICA PHILIPPINES
Pasig City, PH
03.2007 - 10.2007
- Answered customer inquiries via phone.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with product selection, billing, and technical support.
Collection Staff
Philamcare incorporated
Manila, PH
07.2006 - 10.2006
- Communicated effectively with customers regarding their inquiries or complaints.
- Maintained detailed records of all customer interactions.
- Maintained accurate records of customer interactions and transactions.
Education
CAPITOL CODING MANAGEMENT -
HCC TRAINING ONLINE
03-2025
HOPE OF ST. JAMES MEDICAL CODING SCHOOL -
ONLINE CLASS
08-2023
Cookery NC II -
HONORIO MC LOPEZ TECHNICAL INSTITUTE INC.
Tayuman, Manila10.2018
BREAD AND PASTRY PRODUCTION NC II -
HONORIO MC LOPEZ TECHNICAL INSTITUTE INC.
Tayuman, Manila02.2016
BS Business Administration - Major in Marketing
City College of Manila
Escolta, Manila01.2006
GREGORIO PERFECTO HIGH SCHOOL -
Tondo, Manila01.2002
Skills
- Knowledge in Microsoft Office (MS Excel, MS Word, MS PowerPoint, MS Outlook)
- Proficient in English, both in written and oral communication
- Customer service-oriented
- Ability to work under pressure
- ICD-10-CM, CPT-4 Codes, ICD-10-PCS
- Medical Terminology
- HCC, ER coding, and the 3M medical coding system
Professional Attributes
- Trustworthy
- Organized
- Good at working in a team
- Reliable
- Responsible
Personal Information
- Age: 39
- Height: 5'4"
- Weight: 117 lbs
- Date of Birth: 07/23/85
- Marital Status: Married
References
References available upon request.
Timeline
Medical Coder
California Coding Specialist
10.2023 - Current
Reports Analyst / Configuration Associate
BAYVIEW TECHNOLOGies INC.
04.2016 - 12.2017
Reports Analyst
SCOPEWORKS ASIA INC.
10.2013 - 11.2015
Quality Assurance Specialist
SCOPEWORKS ASIA INC.
06.2009 - 10.2013
Training Coach
SCOPEWORKS ASIA INC.
02.2009 - 06.2009
Quality Control Agent
SCOPEWORKS ASIA INC.
12.2007 - 11.2015
Customer Service Representative
ALORICA PHILIPPINES
03.2007 - 10.2007
Collection Staff
Philamcare incorporated
07.2006 - 10.2006
CAPITOL CODING MANAGEMENT -
HCC TRAINING ONLINE
HOPE OF ST. JAMES MEDICAL CODING SCHOOL -
ONLINE CLASS
Cookery NC II -
HONORIO MC LOPEZ TECHNICAL INSTITUTE INC.
BREAD AND PASTRY PRODUCTION NC II -
HONORIO MC LOPEZ TECHNICAL INSTITUTE INC.
BS Business Administration - Major in Marketing
City College of Manila
GREGORIO PERFECTO HIGH SCHOOL -
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