Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Christina C. Shelton

St Louis,MO

Summary

* Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient customer service, and administrative support, ensuring smooth daily operations *

Overview

9
9
years of professional experience

Work History

Receptionist

Sunstates Security
05.2023 - 11.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Scheduled, coordinated and confirmed appointments and meetings.

Operations Associate

Amazon
07.2021 - 04.2023
  • Maintained documentation for process workflows to promote accountability.
  • Conducted data analysis to identify trends in operational performance.
  • Monitored supply levels closely, alerting supervisors when replenishment was needed to avoid downtime or delays in operations.
  • Identified opportunities for waste reduction, implementing sustainable practices that benefited both the company and the environment.
  • Streamlined workflow for increased productivity by organizing workspace and optimizing processes.
  • Developed reports to assist management in strategic decision-making.
  • Managed vendor relationships to ensure consistent supply chain performance.
  • Provided exceptional customer service when interacting with clients regarding specific sorting requests or inquiries about their orders.

Packaged Goods

Nature’s Bakery
01.2018 - 08.2020
  • Reported any problems with machinery or processes to supervisors.
  • Operated machinery to produce quality products in a timely manner.
  • Monitored production lines for any issues or malfunctions.
  • Conducted quality checks on products in adherence to project standards.
  • Loaded and unloaded materials for production as needed.
  • Set up and adjusted machines for day-to-day operations.
  • Developed strong communication channels with team members, fostering a collaborative work environment that resulted in improved processes.
  • Handled raw materials efficiently, minimizing waste during the production process.

Retail Sales Associate

Retail Store
01.2017 - 12.2017
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Addressed customer concerns.
  • Assisted in managing inventory levels, restocking merchandise as needed.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.

Retail Sales Associate

Retail
01.2016 - 12.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Education

Associate of Arts - General Studies

Florissant Valley Communications
St Louis, MO
05-2015

Skills

  • Work Well With Customers
  • Excellent Workflow
  • Strong Communication Skills
  • Proficient in MS Office
  • Detail-Oriented
  • Cash Handling Accuracy
  • Hands On
  • Very Creative
  • Well Organized
  • Able to Multitask in Busy Environments
  • Work Effectively Within a Team as Well Independently

Timeline

Receptionist

Sunstates Security
05.2023 - 11.2024

Operations Associate

Amazon
07.2021 - 04.2023

Packaged Goods

Nature’s Bakery
01.2018 - 08.2020

Retail Sales Associate

Retail Store
01.2017 - 12.2017

Retail Sales Associate

Retail
01.2016 - 12.2016

Associate of Arts - General Studies

Florissant Valley Communications
Christina C. Shelton