Christina C. Shelton
St Louis,MO
Summary
* Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient customer service, and administrative support, ensuring smooth daily operations *
Overview
9
9
years of professional experience
Work History
Receptionist
Sunstates Security
05.2023 - 11.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Scheduled, coordinated and confirmed appointments and meetings.
Operations Associate
Amazon
07.2021 - 04.2023
- Maintained documentation for process workflows to promote accountability.
- Conducted data analysis to identify trends in operational performance.
- Monitored supply levels closely, alerting supervisors when replenishment was needed to avoid downtime or delays in operations.
- Identified opportunities for waste reduction, implementing sustainable practices that benefited both the company and the environment.
- Streamlined workflow for increased productivity by organizing workspace and optimizing processes.
- Developed reports to assist management in strategic decision-making.
- Managed vendor relationships to ensure consistent supply chain performance.
- Provided exceptional customer service when interacting with clients regarding specific sorting requests or inquiries about their orders.
Packaged Goods
Nature’s Bakery
01.2018 - 08.2020
- Reported any problems with machinery or processes to supervisors.
- Operated machinery to produce quality products in a timely manner.
- Monitored production lines for any issues or malfunctions.
- Conducted quality checks on products in adherence to project standards.
- Loaded and unloaded materials for production as needed.
- Set up and adjusted machines for day-to-day operations.
- Developed strong communication channels with team members, fostering a collaborative work environment that resulted in improved processes.
- Handled raw materials efficiently, minimizing waste during the production process.
Retail Sales Associate
Retail Store
01.2017 - 12.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Addressed customer concerns.
- Assisted in managing inventory levels, restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Retail Sales Associate
Retail
01.2016 - 12.2016
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Associate of Arts - General Studies
Florissant Valley Communications
St Louis, MO05-2015
Skills
- Work Well With Customers
- Excellent Workflow
- Strong Communication Skills
- Proficient in MS Office
- Detail-Oriented
- Cash Handling Accuracy
- Hands On
- Very Creative
- Well Organized
- Able to Multitask in Busy Environments
- Work Effectively Within a Team as Well Independently
Timeline
Receptionist
Sunstates Security
05.2023 - 11.2024
Operations Associate
Amazon
07.2021 - 04.2023
Packaged Goods
Nature’s Bakery
01.2018 - 08.2020
Retail Sales Associate
Retail Store
01.2017 - 12.2017
Retail Sales Associate
Retail
01.2016 - 12.2016
Associate of Arts - General Studies
Florissant Valley Communications
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