* Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient customer service, and administrative support, ensuring smooth daily operations *
Overview
9
9
years of professional experience
Work History
Receptionist
Sunstates Security
05.2023 - 11.2024
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Resolved customer problems and complaints.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Responded to inquiries from callers seeking information.
Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Scheduled, coordinated and confirmed appointments and meetings.
Operations Associate
Amazon
07.2021 - 04.2023
Maintained documentation for process workflows to promote accountability.
Conducted data analysis to identify trends in operational performance.
Monitored supply levels closely, alerting supervisors when replenishment was needed to avoid downtime or delays in operations.
Identified opportunities for waste reduction, implementing sustainable practices that benefited both the company and the environment.
Streamlined workflow for increased productivity by organizing workspace and optimizing processes.
Developed reports to assist management in strategic decision-making.
Managed vendor relationships to ensure consistent supply chain performance.
Provided exceptional customer service when interacting with clients regarding specific sorting requests or inquiries about their orders.
Packaged Goods
Nature’s Bakery
01.2018 - 08.2020
Reported any problems with machinery or processes to supervisors.
Operated machinery to produce quality products in a timely manner.
Monitored production lines for any issues or malfunctions.
Conducted quality checks on products in adherence to project standards.
Loaded and unloaded materials for production as needed.
Set up and adjusted machines for day-to-day operations.
Developed strong communication channels with team members, fostering a collaborative work environment that resulted in improved processes.
Handled raw materials efficiently, minimizing waste during the production process.
Retail Sales Associate
Retail Store
01.2017 - 12.2017
Greeted customers and helped with product questions, selections, and purchases.
Maintained a clean and organized store environment, enhancing the overall shopping experience for customers
Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Addressed customer concerns.
Assisted in managing inventory levels, restocking merchandise as needed.
Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Retail Sales Associate
Retail
01.2016 - 12.2016
Greeted customers entering store and responded promptly to customer needs.
Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Education
Associate of Arts - General Studies
Florissant Valley Communications
St Louis, MO
05-2015
Skills
Work Well With Customers
Excellent Workflow
Strong Communication Skills
Proficient in MS Office
Detail-Oriented
Cash Handling Accuracy
Hands On
Very Creative
Well Organized
Able to Multitask in Busy Environments
Work Effectively Within a Team as Well Independently
Timeline
Receptionist
Sunstates Security
05.2023 - 11.2024
Operations Associate
Amazon
07.2021 - 04.2023
Packaged Goods
Nature’s Bakery
01.2018 - 08.2020
Retail Sales Associate
Retail Store
01.2017 - 12.2017
Retail Sales Associate
Retail
01.2016 - 12.2016
Associate of Arts - General Studies
Florissant Valley Communications
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