Christina Cunningam
Clovis
Summary
Dynamic Transfer Specialist at Eastern New Mexico University with a proven track record in streamlining transfer processes and enhancing student satisfaction. Skilled in organization and problem-solving, I foster collaboration across departments, ensuring timely application submissions and accurate documentation. Committed to student success, I provide expert guidance on course equivalencies and degree requirements.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Transfer Specialist
Eastern New Mexico University
07.2024 - Current
- Assisted students with transfer processes, ensuring accurate documentation and timely submission of applications.
- Coordinated communication between departments to facilitate smooth transition for incoming transfer students.
- Provided guidance on course equivalencies and degree requirements to enhance student understanding of transfer options.
- Maintained updated knowledge of institutional policies and state regulations impacting transfer procedures.
- Participated in training sessions to improve skills in advising and student support services.
- Streamlined transfer processes for reduced turnaround time and increased accuracy.
- Collaborated with team members to resolve complex transfer issues and provide exceptional service.
- Developed strong relationships with clients, fostering trust and loyalty through diligent attention to detail.
- Advised students for their first semester at the university
Administration Assistant
Excel Case Management
02.2022 - 06.2024
- Supported daily administrative operations by organizing files and managing office supplies.
- Assisted in scheduling meetings, ensuring timely communication among team members.
- Maintained accurate records of correspondence and documentation for easy retrieval.
- Updated databases with relevant information, enhancing data integrity and accessibility.
- Collaborated with team members to streamline office processes and improve efficiency.
- Handled incoming calls and inquiries, providing courteous customer service to clients.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Executed record filing system to improve document organization and management.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
Hotel Front Desk Receptionist
Fairfield By Marriott
11.2021 - 02.2022
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Coordinated room assignments and maintained accurate reservation records using property management systems.
- Resolved guest inquiries and complaints promptly, enhancing overall customer satisfaction.
- Monitored inventory of supplies and coordinated with vendors for timely replenishment.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Answered phone within 1 minute throughout shift, closely following strict guidelines for customer service and satisfaction.
- Completed late check-ins and directed guests to rooms and facilities.
College Recruiter
Clovis Community College
06.2021 - 08.2021
- Developed and implemented recruitment strategies to attract diverse student populations.
- Coordinated campus recruitment events, enhancing visibility of academic programs.
- Engaged with prospective students through informational sessions, fostering interest in enrollment.
- Utilized applicant tracking systems to streamline candidate management processes.
- Supervised student workers within the enrollment services department
- Oversaw career and job fairs to connect students with area schools and employers.
- Analyzed student academic records to assess educational and career goals.
Career Counselor
Clovis Community College
01.2021 - 06.2021
- Developed individualized career plans for students, aligning goals while the attend the Early College High School program
- Maintained up-to-date knowledge of labor market conditions to guide clients effectively.
- Developed career and education plans based on individual needs.
- Conducted workshops on resume writing and interview preparation to enhance client employability.
- Utilized assessment tools to evaluate client skills and match them with suitable career paths.
- Provided one-on-one counseling sessions, fostering a supportive environment for career exploration.
- Visited high schools and spoke with students about resume building and which education path would better suit their career goals
Retail Sales Associate
Surf Styles
05.2020 - 07.2020
- Provided exceptional customer service to enhance shopping experience and build customer loyalty.
- Assisted in inventory management, ensuring stock levels met customer demand and operational needs.
- Trained new team members on sales techniques and store policies to ensure consistency in performance.
- Processed transactions accurately using point-of-sale systems, maintaining cash handling protocols.
- Collaborated with team to maintain visual merchandising standards, promoting featured products effectively.
- Resolved customer inquiries and complaints efficiently, fostering positive relationships and satisfaction.
- Monitored sales floor activities to optimize product placement and enhance overall store efficiency.
- Participated in promotional events, driving sales through strategic product presentations and demonstrations.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Performed cash, card, and check transactions to complete customer purchases.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed efficient cash register operations.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Managed inventory to prevent stock shortages, ordering new items as necessary.
Education
Master of Arts - Public History
Southern New Hampshire University
Hooksett, NH11-2021
Bachelor of Arts - History Minor in Sociology
Coker University (College)
Hartsville, SC05-2019
Skills
- Transfer expertise
- Organization skills
- Teamwork
- Teamwork and collaboration
- Multitasking
- Reliability
- Adaptability and flexibility
- Problem-solving
- Time management
Certification
- Certified Mental Health Advocate until July 2026
- Certified Defensive Driving until September 4, 2028
Timeline
Transfer Specialist
Eastern New Mexico University
07.2024 - Current
Administration Assistant
Excel Case Management
02.2022 - 06.2024
Hotel Front Desk Receptionist
Fairfield By Marriott
11.2021 - 02.2022
College Recruiter
Clovis Community College
06.2021 - 08.2021
Career Counselor
Clovis Community College
01.2021 - 06.2021
Retail Sales Associate
Surf Styles
05.2020 - 07.2020
Master of Arts - Public History
Southern New Hampshire University
Bachelor of Arts - History Minor in Sociology
Coker University (College)
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