Christina Cunningham
Memphis,Tn
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
27
27
years of professional experience
Work History
Customer Service Specialist
Digital Media Solutions
Memphis, TN
12.2021 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Recommended products to customers and suggested other options if preferred product was unavailable.
- Promoted available products and services to customers during service, account management and order calls.
Document Processor
Dealertrack, Cox Automotive
Memphis, TN
01.2019 - 11.2021
- Sorting , processing, and scanning extensive contract paperwork in office production environment
- Review copies to remove specific forms, sort forms, and prepare forms for physical processing or storage.
- Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
- Maintained document control system and updated work instructions, procedures and associated databases.
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
- Converted documents from one application to another.
- Identified areas of weakness and recommended or implemented process improvements.
- Collaborated across departments and levels of management to gain consensus on procedural documentation.
- Assessed impact of emerging technology and system upgrades on workflow.
- Worked with internal staff to process documents and sent for closing.
Quality Assurance Specialist
FedEx Supply Chain, Johnson & Johnson
Memphis, TN
02.2017 - 02.2018
- Performed validation and inspection duties to ensure that the production products fulfilled all customer specifications and quality requirements
- Maintained appropriate records of all inspection activities as described in company procedures
- Supported the Global Quality Staff with activities related to quality issues,verification, product hold orders, and product quarantine
- Documented and completed non conformance reports in accordance with the good documentation practices set forth
- Approved incoming materials by confirming specifications, rejected,and returned materials
- Ensured compliance with regulations and controls by examining and analyzing records, reports, operating practices, and documentation
- Recommended adjustments to the assembly and production processes
- Maintained a safe and healthy work environment by following standards and procedures set forth by FDA regulations
- Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
- Prepared digital files, physical documents and work requests in compliance with company guidelines.
- Worked with specific production team members to rectify production issues and maintain high-quality final products.
- Performed frequent visual inspections to root out tolerance and compliance issues.
- Inspected outbound shipments and conducted random sampling of product quality.
- Documented findings and produced reports to aide management in assessing and correcting quality concerns.
Domestic and International Shipping Coordinator
Zimmer Biomet
Memphis, TN
11.2015 - 10.2016
- Created digital files and labels for all new projects
- Weighed and processed parcels in accordance with shipping instructions using the FedEx shipping system
- Scanned packages as they are prepared for shipping from various pick locations while verifying high quality standards
- Maintained a high level of accuracy and attention to detail
- Worked as a high performance team member supporting all aspects of various job functions
- Processed domestic and international shipments and paperwork to ensure prompt invoicing
- Displayed analytical abilities coupled with clerical speed and accuracy along with 10-key capability
- Maintained packaging Bill of Materials
- Navigated through multiple screens and files in SAP for order entry and inventory control
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Reviewed paperwork to determine priorities and set schedules.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Controlled adherence to customs import and export requirements through oversight and communication.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Maintained accurate computer records of materials weights, bill amounts and identified variances.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Labeling Specialist
Pharmedium
Memphis, TN
01.2015 - 03.2016
- Scanned, labeled, and processed materials according to standard operating procedures
- Met required daily production standard
- Staged carts and inspected raw materials for production processes
- Followed proper sanitization and segregation procedures
- Completed and controlled documents using good documentation practices
- Maintained appropriate levels of security of working area
- Applied data entry skills using Microsoft Office
- Followed FDA regulations that were set forth within company
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Returns/ Damage Clerk
Williams-Sonoma
Memphis, Tn
09.2009 - 12.2014
- Efficiently keyed information into the database to generate spreadsheets
- Processed and reviewed damaged merchandise using WMS and PKMS
- Worked in a fast paced environment while successfully meeting deadlines
- Kept management informed of daily damage reports by sending emails
Logistics Clerk
Target
Memphis, TN
08.1997 - 04.2013
- Checked numbers manually and used hand-held equipment to locate products.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Interpreted and followed verbal instructions and pull sheets.
- Managed product inventories and stocked product lines.
- Received incoming merchandise and stored in correct stock locations.
- Maintained orderly stockroom for ease of retrieval.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Completed cycle counts and full inventory audits.
Education
Associate of Arts - MedicalOffice Administration
Tech Skills
Memphis.TnDiploma - Business
White Station High School
Memphis,Tn05.1996
Skills
- Microsoft Office,Word,and Excel
- WMS,PKMS,DCS,SAP
- Ability to multitask without compromising quality company
- Strong analytical abilities
- Quality Assurance
- Exceptional writing and communication
- Multitasking and Prioritization
- Verbal and Written Communication
- Document and Records Management
- Inbound and Outbound Calling
- Invoice Preparation and Processing
- Time Management
- Administrative and Office Support
Timeline
Customer Service Specialist
Digital Media Solutions
12.2021 - Current
Document Processor
Dealertrack, Cox Automotive
01.2019 - 11.2021
Quality Assurance Specialist
FedEx Supply Chain, Johnson & Johnson
02.2017 - 02.2018
Domestic and International Shipping Coordinator
Zimmer Biomet
11.2015 - 10.2016
Labeling Specialist
Pharmedium
01.2015 - 03.2016
Returns/ Damage Clerk
Williams-Sonoma
09.2009 - 12.2014
Logistics Clerk
Target
08.1997 - 04.2013
Associate of Arts - MedicalOffice Administration
Tech Skills
Diploma - Business
White Station High School
Similar Profiles
Steven RahmanSteven Rahman
Director of Call Operations at Digital Media SolutionsDirector of Call Operations at Digital Media Solutions
LISA GAYLISA GAY
Education Advisor at Digital Media SolutionsEducation Advisor at Digital Media Solutions
Pamerese RogersPamerese Rogers
Education Advisor at Digital Media SolutionsEducation Advisor at Digital Media Solutions