CHRISTINA CURRAN

Receive and respond to incoming calls from Tricare patients, assessing symptoms using standardized protocols.
- Evaluate acuity and determine appropriate level of care, from emergency services (911) to at-home care.
- Provide professional advice, education, and reassurance based on clinical guidelines and judgment.
- Coordinate referrals to healthcare providers and community resources, including scheduling appointments.
- Document interactions thoroughly in compliance with organization and federal standards.
- Apply critical thinking and independent judgment while managing large call volumes in a fast-paced setting.

Triaged patient calls across all age groups and specialties, managing symptoms, providing guidance, and initiating referrals.
- Delivered patient-centered care remotely, educating callers on symptoms, medications, and follow-up care.
- Worked collaboratively with physicians and care teams to ensure safe and effective patient outcomes.
- Maintained comprehensive documentation and participated in follow-up calls as necessary.
- Recognized for quick decision-making, calm demeanor, and ability to work with minimal supervision.