Christina Curtis
Riverview,FL
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with healthcare professionals, patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Registered Nurse, Medical-Surgical Unit
BayCare
02.2022 - 01.2025
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention
- Educated family members and caregivers on patient care instructions
Quality Control Analyst
Mission Capital Personnel Services
01.2018 - 02.2021
- Conducted quality control review to identify and correct reviewer's findings for quality and accuracy
- Provided detailed feedback to the reviewer and management to ensure goals were achieved and client expectations were met
- Reviewed legal collateral documentation for residential loans including the Note, Mortgage, Modifications, Title Policy, and Assignment/Endorsement chains; identified deficiencies
- Evaluated residential loans for compliance qualifications and identified potential cures for violations
- Identified data deficiencies and exceptions between collateral documentation and mortgage servicing system data
Insurance Agent
Humana
07.2017 - 12.2017
- Licensed Telesales agent in 13 states
- Analyzed situations and investigate problems to find resolution
- Provide perfect telesales experience to our members
- Provide expert advice on Medicare and non-Medicare products including dental and vision
- Effective at one call resolution
Team Lead
HSBC Mortgage Services Inc
10.2011 - 05.2017
- Audited Lost Note Affidavits with a rate of 97% accuracy
- Reviewed collateral and servicing documents for residential property loans to resolve complex issues with accounts and/or documents
- Collaborated with Manager on procedural updates and trained associates on said changes
- Supported and maintained a compliance driven work environment by educating and training associates on federal government and HSBC compliance standards
Education
Associate Degree in Nursing -
Hillsborough Community College
Tampa, Florida12.2021
Associate in Arts Degree -
Hillsborough Community College
Tampa, Florida12.2019
Skills
- Critical Thinking
- Problem Solving
- Detail-oriented
- Organization and Planning
- Flexibility
- Teamwork and dependability
Certification
Basic Life Support; American Heart Association - December 2024
Sepsis 101 for Nurses; Sepsis Alliance Institute - Oct 2021
Timeline
Registered Nurse, Medical-Surgical Unit
BayCare
02.2022 - 01.2025
Quality Control Analyst
Mission Capital Personnel Services
01.2018 - 02.2021
Insurance Agent
Humana
07.2017 - 12.2017
Team Lead
HSBC Mortgage Services Inc
10.2011 - 05.2017
Basic Life Support; American Heart Association - December 2024
Sepsis 101 for Nurses; Sepsis Alliance Institute - Oct 2021
Associate Degree in Nursing -
Hillsborough Community College
Associate in Arts Degree -
Hillsborough Community College
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