Christina Danzuso
Pittsburgh,PA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level, registered nurse in a casual role position. Ready to help team achieve company goals.
Overview
34
34
years of professional experience
1
1
Certification
Work History
St. Anthony's Chapel Shop
St. Anthony Shrine, Pastor, Nicholas Vaskow
05.2023 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Manager, Risk Adjustment, Medicare Revenue
UPMC Health Plan
03.2018 - 05.2023
- Required oversight of the Physician Educator Team.
- An advanced understanding of HHC Risk Adjustment, Medical Management, Coding and Documentation.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Senior, Physician Educator, HCC Risk Adjustment
UPMC Health Plan
02.2017 - 03.2018
- Improved patient outcomes by utilizing HCC Risk Adjustment principles by working closely with physician and practice administrators.
- Assured all functions of the education program for Risk Adjustment were optimized with physician groups and practices..
- Mentored junior physicians and adjunct staff to develop strong clinical documentation for Medicare Risk Adjustment.
- Provided monthly reports to assigned physicians involved in the HCC Risk Adjustment Campaign.
Physician Educator, HCC Risk Adjustment
UPMC Health Plan
01.2015 - 02.2017
- Coordination of all aspects of provider and practice education, including scheduling, tracking, follow-up and workflow integration.
- Presented reports to physicians and staff to assist them with improving their outcomes related to risk adjustment.
- Built strong, collaborative relationships with physicians and their staff to achieve HCC risk adjustment goals.
Patient Experience, Nurse Excellence Director
West Penn Hospital, Allegheny Health Network
04.2013 - 01.2015
- Coordinated, scheduled and provided ongoing customer-focused inservices to both clinical and other hospital staff; these inservices outlined and showcased the hospital and health system mission statements,
- Worked closely with the C-suite to insure that excellent customer service was paramount in patient care.
- Monitored Press Ganey Scores to address concerns and problems as well as highlight positive comments to continuously work to engage staff to provide excellent care.
- Worked closely with the Magnet Professional Practice Coordinator to ensure that customer service, clinical nursing practice and all hospital operations focus on the Magnet principles and meet the expectations outlined.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
- Streamlined communication between patients, families, and healthcare providers to ensure comprehensive understanding of care plans.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
- Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
- Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
Nurse Manager, E9 Surgery
West Penn Hospital, Allegheny Health Network
12.2011 - 04.2013
- Opened the surgical unit; I interviewed and hired 52 nurses and ancillary staff, initially.
- Maintained and managed staffing ratios, payroll, supply needs,
- Coordinated and identified staff learning needs.
- Worked closely with ancillary departments, i.e. facilities, pharmacy, laundry, respiratory, etc. to form working relationships; thereby creating a positive work culture.
- Enhanced patient care by implementing evidence-based nursing practices and protocols.
- Reduced medication errors through thorough double-checking of prescriptions and dosages.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
Commercial Health Management Supervisor
UPMC Health Plan
04.2010 - 12.2011
- Managed a staff of 10 registered nurse, health coaches.
- Coordinated and assigned medical health conditions to the nurses for outreach to insurance members, the diseases included but not limited to were: diabetes, respiratory, pregnancy, cardiovascular, stroke and pain management.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Bariatric Nurse Coordinator
Magee Womens Hospital UPMC
05.2008 - 04.2010
- Overseeing quality of care of the bariatric patient through interdisciplinary care and collaboration with out patient and inpatient services within the bariatric division.
- Identified and coordinated locations and schedules for five bariatric surgeons to lead information session to prospective bariatric patients.
- Provided and taught education sessions to prepare the bariatric patient for surgery.
- Enhanced workflow efficiency by implementing new scheduling systems and streamlining daily processes.
- Increased patient satisfaction scores by addressing concerns promptly and advocating for their needs within the healthcare team.
Unit Director, 4 Main Surgical Oncology
UPMC Shadyside Hospital
12.1989 - 05.2008
- Enhanced patient care quality by implementing evidence-based practices and protocols.
- Streamlined unit operations for increased efficiency through effective delegation and task prioritization.
- Reduced staff turnover rates by fostering a supportive work environment and providing professional development opportunities.
- Ensured compliance with hospital policies, state regulations, and accreditation standards through regular audits and process improvements.
- Managed scheduling, payroll, clinical education, performance evaluations, recruitment and hiring while championing the mission and vision statements of UPMC Shadyside.
- Involved in multiple innovative and quality projects.
Patient Care Coordinator
UPMC Shadyside Hospital
01.1995 - 01.1996
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
Professional Staff Nurse
UPMC Shadyside Hospital
08.1991 - 01.1995
- Enhanced patient care by conducting thorough assessments and developing individualized care plans.
- Improved patient outcomes through consistent monitoring, evaluation, and adjustments to nursing interventions.
- Streamlined communication between interdisciplinary team members for optimal patient care coordination.
- Promoted a safe and supportive environment through diligent attention to infection control measures and adherence to hospital protocols.
Nursing Assistant/Clinical Nursing Student
UPMC Shadyside Hospital
12.1989 - 08.1991
- Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
- Collaborated with interdisciplinary healthcare teams to develop individualized care plans for optimal patient outcomes.
Education
Bachelor of Science - Nursing
The Pennsylvania State University
New Kensington, PA08.2013
Master of Arts - Leadership
Duquesne University
Pittsburgh, PA05.2007
Bachelor of Science - Medical Dietetics
The Pennsylvania State University
University Park, PA05.1983
High School Diploma -
Holy Ghost High School
West View, PA05.1978
Skills
- Self-Motivated
- Workshop/ Education Facilitation
- Leadership trained
- Excel use, KRONOS Pay System, Microsoft Office
- Event Planning
- Interpersonal Skills
- Attention to Detail
- Teamwork and Collaboration
- Relationship Building
- Strong Work Ethic
- Professional Demeanor
- Multitasking
- Guests Services
Affiliations
- Lifetime Member of the VFW Auxiliary, USA
- St. Anthony Chapel Committee, Pittsburgh
- The Pennsylvania State University, Lifetime Alumni
Certification
- American Association of Professional Coders, Certified, 2015 to Present
Timeline
St. Anthony's Chapel Shop
St. Anthony Shrine, Pastor, Nicholas Vaskow
05.2023 - Current
Manager, Risk Adjustment, Medicare Revenue
UPMC Health Plan
03.2018 - 05.2023
Senior, Physician Educator, HCC Risk Adjustment
UPMC Health Plan
02.2017 - 03.2018
Physician Educator, HCC Risk Adjustment
UPMC Health Plan
01.2015 - 02.2017
Patient Experience, Nurse Excellence Director
West Penn Hospital, Allegheny Health Network
04.2013 - 01.2015
Nurse Manager, E9 Surgery
West Penn Hospital, Allegheny Health Network
12.2011 - 04.2013
Commercial Health Management Supervisor
UPMC Health Plan
04.2010 - 12.2011
Bariatric Nurse Coordinator
Magee Womens Hospital UPMC
05.2008 - 04.2010
Patient Care Coordinator
UPMC Shadyside Hospital
01.1995 - 01.1996
Professional Staff Nurse
UPMC Shadyside Hospital
08.1991 - 01.1995
Unit Director, 4 Main Surgical Oncology
UPMC Shadyside Hospital
12.1989 - 05.2008
Nursing Assistant/Clinical Nursing Student
UPMC Shadyside Hospital
12.1989 - 08.1991
Bachelor of Science - Nursing
The Pennsylvania State University
Master of Arts - Leadership
Duquesne University
Bachelor of Science - Medical Dietetics
The Pennsylvania State University
High School Diploma -
Holy Ghost High School
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