Christina Dao
Sacramento,CA
Summary
Accomplished Care Coordinator with a proven track record at Stepping Stones, adept in patient advocacy and HIPAA compliance. Enhanced patient care through effective case management and multidisciplinary collaboration, achieving significant improvements in care plan effectiveness and patient satisfaction. Skilled in documentation and organizational excellence, committed to elevating healthcare operations.
Healthcare professional with expertise in coordinating and managing patient care. Proven track record of integrating care plans across multidisciplinary teams, fostering strong collaboration to achieve optimal patient outcomes. Known for adaptability to changing needs and reliability in delivering excellent service.
Experienced with patient care coordination, including assessment and planning of individualized care. Utilizes effective communication and organizational skills to ensure continuity of care. Track record of supporting patient needs and improving care processes through teamwork and problem-solving.
Overview
13
13
years of professional experience
Work History
Care Coordinator
Stepping Stones
07.2024 - Current
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
Healthcare Information Mangement
Kenfield SNF
05.2016 - 06.2024
- Implemented new software systems to optimize data organization and retrieval capabilities.
- Championed adherence to regulatory guidelines concerning data privacy and records retention across all departmental functions.
- Enhanced collaboration between departments for efficient information sharing and decisionmaking.
- Implemented robust backup procedures to prevent loss or corruption of critical business data.
- Oversaw secure transfer of patient records to other health care providers to support requests and authorizations.
- Evaluated requests for information and maintained and tracked releases to comply with federal and state laws.
- Developed and implemented record storage and retrieval system to comply with record retention laws and maintain accessibility.
- Created and maintained safeguards against unauthorized access and use of computer-based medical records.
- Abstracted information from records as authorized or requested by insurance companies and other third-party payers.
- Managed a team of medical records staff, promoting teamwork and consistently meeting departmental goals.
- Collaborated with IT personnel to address technical issues impacting the performance and reliability of the EHR system, minimizing downtime and productivity loss.
- Ensured compliance with HIPAA regulations by regularly auditing and updating policies and procedures regarding patient information security.
- Conducted regular audits of stored medical records to identify discrepancies or missing documentation, ensuring completion and adherence to established guidelines.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Released patient information to persons or agencies according to HIPPA regulations
- Interacted and communicates with clinical staff to assist with deficient and delinquent medical records completion
- Retrieves medical records by following
- Effectively completes other duties as assigned to fulfill department tasks
- Scanned records into patient charts, ensuring accuracy and appropriateness of information
- Attend meetings, Triple Check and trained new hires
Health Information Management Technician
Marin Community Clinic
07.2012 - 05.2015
- Streamlined processes for efficient record retrieval, reducing wait times for healthcare providers.
- Provided exceptional customer service by responding promptly to inquiries from patients, insurance companies, and other stakeholders regarding medical records issues.
- Collaborated with interdisciplinary teams to develop strategies for improving the quality of health information management systems.
- Collaborated with IT teams to troubleshoot and resolve issues within health information management systems, ensuring minimal downtime and disruptions to patient care operations.
- Assisted in conducting internal audits on medical records, identifying areas for improvement and implementing corrective action plans.
- Contributed to the development of policies and procedures for health information management department operations, ensuring regulatory compliance and best practices were adhered to consistently.
- Reduced errors in medical records by implementing a thorough review process and providing staff training on documentation practices.
- Improved efficiency in handling release of information requests by developing an organized tracking system for prompt processing and response times.
- Assisted healthcare providers with EHR navigation issues, providing technical support when needed for optimal workflow functionality.
- Ensured compliance with regulations by closely following HIPAA guidelines and protecting patient confidentiality.
- Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
- Participated in committees to discuss electronic health records and methods to improve overall workflows.
Education
Associate of Applied Science - Health Information Management
Penn Foster
Scranton, PA05-2015
Associate of Science - Business Administration
Heald College
Roseville, CA01-2014
Associate of Science - Accounting
Heald College
Rancho Cordova, CA05-2013
Skills
- Case management
- Documentation
- Patient education
- Organizational skills
- Patient advocacy
- Documentation proficiency
- Multidisciplinary team collaboration
- Healthcare operations
- Policy adherence
- Care planning
- Quality assurance
- Claims processing
- Medical terminology
- Process improvements
Languages
Vietnamese
Full Professional
Cambodian
Full Professional
Chinese (Cantonese)
Professional Working
Timeline
Care Coordinator
Stepping Stones
07.2024 - Current
Healthcare Information Mangement
Kenfield SNF
05.2016 - 06.2024
Health Information Management Technician
Marin Community Clinic
07.2012 - 05.2015
Associate of Applied Science - Health Information Management
Penn Foster
Associate of Science - Business Administration
Heald College
Associate of Science - Accounting
Heald College
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