Christina Darkazalli
Syracuse,UT
Summary
Customer-focused sales and success leader with over 10 years of experience driving growth, retention, and satisfaction in B2B environments—specializing in military, government, and SaaS-based sectors. Proven ability to build trust-based relationships, align cross-functional teams, and deliver tailored onboarding, training, and lifecycle support. Skilled in CRM implementation (Salesforce, Yardi), strategic account management, and translating complex client needs into scalable, revenue-generating solutions. Recognized for exceeding performance targets, optimizing internal workflows, and elevating the customer experience.
Overview
8
8
years of professional experience
Work History
Senior Account Executive Military Partnerships
My Base Guide
06.2021 - Current
- Managed full customer lifecycle for national B2B clients in the military sector, from onboarding to upselling and retention.
- Exceeded annual sales quota by 145% through solution-based selling and value-focused client education.
- Developed tailored strategies for clients (e.g., Veterans United, Penny Mac) to optimize CRM usage and increase ROI.
- Regularly consulted with clients on performance metrics and growth goals, resulting in improved NPS and contract renewals.
- Led the team in quarterly sales by focusing on proactive relationship management.
- Developed strategies using market research with support from cross-functional teams.
Executive Community Director
Balfour Beatty Communities
05.2020 - 06.2021
- Directed operations and client satisfaction across a 999-unit military housing portfolio with an $8M budget.
- Acted as primary liaison between residents, internal teams, and government partners to resolve issues and improve service delivery.
- Led internal process improvements based on customer feedback, driving a measurable increase in resident retention.
- Oversaw major capital projects and vendor coordination while keeping client needs central to operations.
- Facilitated reporting and communication across multiple stakeholder groups including senior leadership and government agencies.
- Established long-term client relationships through consistent delivery of high-quality products and services.
Executive Homes Sales Supervisor
Hunt
10.2017 - 05.2020
- Delivered superior customer experiences during the housing sales process by identifying needs, aligning services, and providing education.
- Managed internal teams to streamline workflows and ensure consistency in communication and execution.
- Monitored satisfaction trends and responded to service challenges, helping maintain community reputation and sales velocity.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
Education
Masters in Public Administration - Concentrations in Management
San Diego State University
05.2012
Bachelor of Science in Communications - undefined
University of California
Skills
- Customer Success & Retention Strategy
- Client Onboarding & Engagement
- Cross-Functional Team Collaboration
- CRM Implementation (Salesforce, Yardi, Hubspot)
- SaaS Sales & Account Growth
Core Competencies
- B2B Relationship Management
- Data-Driven Customer Insights
- Military & Government Client Expertise
- DOD contract management
- Customer Retention Metrics & Reporting
Timeline
Senior Account Executive Military Partnerships
My Base Guide
06.2021 - Current
Executive Community Director
Balfour Beatty Communities
05.2020 - 06.2021
Executive Homes Sales Supervisor
Hunt
10.2017 - 05.2020
Bachelor of Science in Communications - undefined
University of California
Masters in Public Administration - Concentrations in Management
San Diego State University
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