Highly knowledgeable Health Information Team Lead with a wealth of healthcare experience. Excellent reputation for resolving problems and improving customer satisfaction. Talented in maintaining complex and comprehensive databases covering patient information. Dedicated to proactive monitoring and thorough reporting using top-notch technical abilities.
Overview
25
25
years of professional experience
Work History
Operations Team Lead, Health Information Mngmt
Parallon Business Performance Group
Orange Park, Florida
08.2012 - Current
Processing of backend Health Information functions for 29 hospitals per facility, corporate and Joint Commission standards.
• Provide direction to Incomplete Record Analysts of work queues and work processes.
• Review medical record documentation in Horizon Patient Folder, and when appropriate, create and assign
to appropriate provider(s) dictation, signature and missing text deficiencies for completion.
• Assist Operations Manager in review and improvement of processes and services.
• Report to Operations Manager periodically on team and individual work accomplishments, problems,
progress in mastering tasks and work processes, and individual and team training needs.
• Assist Operations Manager in reporting staff productivity and quality monitoring
Motivated and trained employees to maximize team productivity.
Account Coordinator, Health Information Management
Lawnwood Regional Medical Center & Heart Institute
Fort Pierce, Florida
06.2003 - 08.2012
Assisted in the maintenance and completion of medical charts.
• Retrieved physician correspondence from dictation service and made edits when necessary.
• Performed qualitative analysis of records to ensure accuracy, internal consistency and correlation of
recorded data.
• Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient
information.
• Interacted with providers and other medical professionals regarding billing and documentation policies,
procedures and regulations.
• Evaluated the accuracy of provider charges, including dates of service, procedures, level of care, locations,
diagnoses, patient identification and provider signature.
• Communicated with medical transcriptionists regarding patient medical records.
• Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical
documentation.
• Adeptly managed a multi-line phone system and pleasantly greeted all patients.
Collections Supervisor, Business Office
Lawnwood Regional Medical Center & Heart Institute
Fort Pierce, Florida
11.1997 - 06.2003
Consistently met or exceeded monthly and annual cash goals.
• Printed and reviewed monthly patient aging report and solicited overdue payments.
• Evaluated the accuracy of provider charges, including dates of service, procedures, level of care, locations,
diagnoses, patient identification and provider signature.
• Responded to correspondence from insurance companies.
• Completed appeals and filed and submitted claims.
• Posted charges, payments and adjustments.
• Identified and resolved patient billing and payment issues.
• Submitted refund requests for claims paid in error.
• Verified patients’ eligibility and claims status with insurance agencies.
• Updated patient financial information to guarantee accuracy.
• Performed quality control of the data entry system to verify that claims and payments were posted
Education
Bachelor of Science - Health Services Administration
University of Central Florida
Orlando, FL
04.2020
Skills
Team Leadership and Coordination
Accuracy and Efficiency in Documentation
Confidential Records Management
Employee Performance Reviews
Individual and Team Goals
Process and Performance Improvement
Operational Data Documentation
Data Collation
Focus and Follow-Through
Compliance Requirements
Problem Identification
Operational Standards
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Operations Team Lead, Health Information Mngmt
Parallon Business Performance Group
08.2012 - Current
Account Coordinator, Health Information Management
Lawnwood Regional Medical Center & Heart Institute
06.2003 - 08.2012
Collections Supervisor, Business Office
Lawnwood Regional Medical Center & Heart Institute
11.1997 - 06.2003
Bachelor of Science - Health Services Administration
<ul><li>Profile: Record to Reporting (R2R)</li><li>Performing financial reporting and controlling for across all the entities (in Hyperion and Oracle = JD Edward).</li><li>Performing End to End P&L finalization (Review of accruals, Negative Cash Accrual, prepaid amortization schedule, FX Adjustments, creation, deletion and capitalization of fixed assets, posting of depreciation etc.) & taking calls with Controllers during Months end for further review of P&L.</li><li>Banking process includes positive pay exceptions, stop payment, voiding checks with AP team. Checks movement to unclaimed property. Payment proof, remittance details.</li><li>IFRS lease computation complying with IFRS 16 in CoStar – Real Estate Manager system (this is only for lease).</li><li>Preparation of webforms and variance analysis report and sharing with stakeholders with detailed information.</li><li>Performing Balance sheet reconciliation with adherence of policy and clearance of open items along with relevant details of lines which is overaged however will be staying for long time (i.e.- Bonus and dividends, Common Stocks, Security Deposits).</li><li>Facilitating team operations by discussions through the sharing of information and knowledge, identification of teamwork issues, development of problem-solving recommendations, and recommendations of standardizing team operations.</li><li>Cross train resources in order to have backup of each other to help team synergy helping team members to take leaves when required without bothering of work/process deliverables.</li><li>Conduct weekly, biweekly and monthly meetings with stake holders as per their agreement.</li><li>Create opportunities for team members to provide input on procedures/processes and share their expertise with other team members.</li><li>Working knowledge of ERP systems People Soft, ART (Reconciliation software of Oracle), JD Edward, Teradata, Cetova, Hyperion (HFM), Cadency, Blackline, SAP, NetSuite, Workday Adaptive, Coupa, Tableau, CoStar, Alteryx.</li><li>PROCESS IMPROVEMENTS</li><li>Given 12 lean ideas in area of Month End Close journals, Balance Sheet Reconciliations, and Bank Reconciliations.</li><li>Part of a green belt project on quality of reconciliations and BOT implementation (work in progress) – controllership impact</li><li>Bring automation & Marco enabling dash board MIS reporting for monthly SLA, KPI, IC balances, Cash forecasting etc.</li></ul> at Genpact India Pvt. Ltd<ul><li>Profile: Record to Reporting (R2R)</li><li>Performing financial reporting and controlling for across all the entities (in Hyperion and Oracle = JD Edward).</li><li>Performing End to End P&L finalization (Review of accruals, Negative Cash Accrual, prepaid amortization schedule, FX Adjustments, creation, deletion and capitalization of fixed assets, posting of depreciation etc.) & taking calls with Controllers during Months end for further review of P&L.</li><li>Banking process includes positive pay exceptions, stop payment, voiding checks with AP team. Checks movement to unclaimed property. Payment proof, remittance details.</li><li>IFRS lease computation complying with IFRS 16 in CoStar – Real Estate Manager system (this is only for lease).</li><li>Preparation of webforms and variance analysis report and sharing with stakeholders with detailed information.</li><li>Performing Balance sheet reconciliation with adherence of policy and clearance of open items along with relevant details of lines which is overaged however will be staying for long time (i.e.- Bonus and dividends, Common Stocks, Security Deposits).</li><li>Facilitating team operations by discussions through the sharing of information and knowledge, identification of teamwork issues, development of problem-solving recommendations, and recommendations of standardizing team operations.</li><li>Cross train resources in order to have backup of each other to help team synergy helping team members to take leaves when required without bothering of work/process deliverables.</li><li>Conduct weekly, biweekly and monthly meetings with stake holders as per their agreement.</li><li>Create opportunities for team members to provide input on procedures/processes and share their expertise with other team members.</li><li>Working knowledge of ERP systems People Soft, ART (Reconciliation software of Oracle), JD Edward, Teradata, Cetova, Hyperion (HFM), Cadency, Blackline, SAP, NetSuite, Workday Adaptive, Coupa, Tableau, CoStar, Alteryx.</li><li>PROCESS IMPROVEMENTS</li><li>Given 12 lean ideas in area of Month End Close journals, Balance Sheet Reconciliations, and Bank Reconciliations.</li><li>Part of a green belt project on quality of reconciliations and BOT implementation (work in progress) – controllership impact</li><li>Bring automation & Marco enabling dash board MIS reporting for monthly SLA, KPI, IC balances, Cash forecasting etc.</li></ul> at Genpact India Pvt. Ltd