Christina Davis
Melbourne,FL
Summary
Highly knowledgeable Health Information Team Lead with a wealth of healthcare experience. Excellent reputation for resolving problems and improving customer satisfaction. Talented in maintaining complex and comprehensive databases covering patient information. Dedicated to proactive monitoring and thorough reporting using top-notch technical abilities.
Overview
25
25
years of professional experience
Work History
Operations Team Lead, Health Information Mngmt
Parallon Business Performance Group
Orange Park , Florida
2012.08 - Current
- Processing of backend Health Information functions for 29 hospitals per facility, corporate and Joint Commission standards.
• Provide direction to Incomplete Record Analysts of work queues and work processes.
• Review medical record documentation in Horizon Patient Folder, and when appropriate, create and assign
to appropriate provider(s) dictation, signature and missing text deficiencies for completion.
• Assist Operations Manager in review and improvement of processes and services.
• Report to Operations Manager periodically on team and individual work accomplishments, problems,
progress in mastering tasks and work processes, and individual and team training needs.
• Assist Operations Manager in reporting staff productivity and quality monitoring - Motivated and trained employees to maximize team productivity.
Account Coordinator, Health Information Management
Lawnwood Regional Medical Center & Heart Institute
Fort Pierce , Florida
2003.06 - 2012.08
- Assisted in the maintenance and completion of medical charts.
• Retrieved physician correspondence from dictation service and made edits when necessary.
• Performed qualitative analysis of records to ensure accuracy, internal consistency and correlation of
recorded data.
• Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient
information.
• Interacted with providers and other medical professionals regarding billing and documentation policies,
procedures and regulations.
• Evaluated the accuracy of provider charges, including dates of service, procedures, level of care, locations,
diagnoses, patient identification and provider signature.
• Communicated with medical transcriptionists regarding patient medical records.
• Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical
documentation.
• Adeptly managed a multi-line phone system and pleasantly greeted all patients.
Collections Supervisor, Business Office
Lawnwood Regional Medical Center & Heart Institute
Fort Pierce , Florida
1997.11 - 2003.06
- Consistently met or exceeded monthly and annual cash goals.
• Printed and reviewed monthly patient aging report and solicited overdue payments.
• Evaluated the accuracy of provider charges, including dates of service, procedures, level of care, locations,
diagnoses, patient identification and provider signature.
• Responded to correspondence from insurance companies.
• Completed appeals and filed and submitted claims.
• Posted charges, payments and adjustments.
• Identified and resolved patient billing and payment issues.
• Submitted refund requests for claims paid in error.
• Verified patients’ eligibility and claims status with insurance agencies.
• Updated patient financial information to guarantee accuracy.
• Performed quality control of the data entry system to verify that claims and payments were posted
Education
Bachelor of Science - Health Services Administration
University of Central Florida
Orlando, FL04.2020
Skills
- Team Leadership and Coordination
- Accuracy and Efficiency in Documentation
- Confidential Records Management
- Employee Performance Reviews
- Individual and Team Goals
- Process and Performance Improvement
- Operational Data Documentation
- Data Collation
- Focus and Follow-Through
- Compliance Requirements
- Problem Identification
- Operational Standards
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Operations Team Lead, Health Information Mngmt
Parallon Business Performance Group
2012.08 - Current
Account Coordinator, Health Information Management
Lawnwood Regional Medical Center & Heart Institute
2003.06 - 2012.08
Collections Supervisor, Business Office
Lawnwood Regional Medical Center & Heart Institute
1997.11 - 2003.06
Bachelor of Science - Health Services Administration
University of Central Florida
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