Christina Davis
Denver,CO
Summary
Professional Dispatcher with experience in office administration, adept at managing daily operations and ensuring efficient communication. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in multitasking, problem-solving, and maintaining organized records, bringing reliability and results-driven mindset to every task.
Overview
2
2
years of professional experience
Work History
Dispatcher Office Assistant
All Metro Door & Dock
07.2024 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
- Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callouts.
- Provided exceptional customer service while handling incoming calls from the public, gathering essential information for appropriate response measures.
- Streamlined dispatch procedures with the implementation of new technology and software systems.
- Assisted in the development of policies and procedures for dispatch operations, contributing to a safer and more efficient workplace.
Customer Service Representative
Controlled Products
12.2023 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Dispatcher Office Assistant
Rocky Mountain Dock & Door
10.2022 - 12.2023
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
- Managed high-stress situations calmly and effectively, maintaining clear communication channels during emergencies.
- Streamlined dispatch procedures with the implementation of new technology and software systems.
- Assisted in training new hires on dispatch protocols, contributing to a well-prepared workforce.
- Coordinated with multiple departments to ensure timely dispatch of goods, enhancing overall operational flow.
Education
Associate of Applied Science - Accounting
Everest College
Aurora, CO05.2007
Skills
- Typing speed
- Scheduling coordination
- Prioritization
- Route planning
- Multi-line phone proficiency
- Administrative support
- Filing and data archiving
- Attention to detail
- Bookkeeping
- Calendar management
- Spreadsheet management
- Problem-solving
- Supply restocking
Timeline
Dispatcher Office Assistant
All Metro Door & Dock
07.2024 - Current
Customer Service Representative
Controlled Products
12.2023 - 07.2024
Dispatcher Office Assistant
Rocky Mountain Dock & Door
10.2022 - 12.2023
Associate of Applied Science - Accounting
Everest College
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