Christina DeFilippi
Washington,PA
Summary
Proven achiever with a track record of enhancing customer satisfaction and sales revenue at Venture Energy Solutions. Excelled in relationship building and consultative selling, boosting sales targets by leveraging exceptional customer service and sales expertise. Skillfully managed notarization processes, demonstrating attention to detail and adept multitasking abilities. Talented [Job Title] successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets. Highly experienced [Job Title] known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
12
12
years of professional experience
Work History
Remote Inside Sales Representative AND Notary
Venture Energy Solutions
05.2019 - 04.2024
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Managed friendly and professional customer interactions.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Successfully managed the notarization of 59 closings without any legal disputes nor inaccuracies.
- Recorded those notarized deeds at the courthouse to complete the deed transfer process.
- Provided a more convenient option by traveling to the homes of mineral sellers to notarize their deeds in their own homes versus the hassle of finding a notary and meeting in public.
Restaurant Manager
Eggs R US
01.2012 - 04.2019
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Collaborated closely with other departments within the organization, such as marketing and finance, to achieve shared goals and maintain seamless operations.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Developed unique events and special promotions to drive sales.
- Coordinated with catering staff to deliver food services for special events and functions.
Education
GED -
Connelly School
Pittsburgh, PA06.1997
Skills
- Customer Service
- Attention to Detail
- Exceptional customer service
- Cheerful and energetic
- Relationship Development
- Adept multi-tasker
- Upselling and Cross Selling
- Email and Phone Etiquette
- Customer Relationship Management
- Organized and Efficient
- Issue Resolution
- Relationship Building
- Interpersonal Communication
- Cold calling expertise
- Goal Setting
- Sales expertise
- Closing Techniques
- Contract Management
- Client Retention
Volunteer - Washington City Mission. Serving Sunday breakfast to homeless residents.
Food preparation, serve meals, communicate with the residents and listen to their stories while giving a message of hope.
Dishes and Cleanup.
Timeline
Remote Inside Sales Representative AND Notary
Venture Energy Solutions
05.2019 - 04.2024
Restaurant Manager
Eggs R US
01.2012 - 04.2019
GED -
Connelly School
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