Summary
Overview
Work History
Education
Skills
Timeline
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Christina DeGroat

North Port,FL

Summary

Personable, proactive and meticulous virtual professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Customer-oriented team player with an authentic personality; dedicated, enthusiastic and driven by an eagerness to learn and willingness to contribute toward meeting your company's goals/objectives.

Overview

15
15
years of professional experience

Work History

Lead Customer Service Manager

FROM HEARTACHE TO JOY/THE LIFE REAWAKENED SHOW
08.2015 - Current
  • Coordinating with multiple levels of customers and personnel to provide quality services and creating positive customer experience in support of attaining individual and organizational objectives
  • Adept in cultivating new, maintaining existing and growing all client accounts
  • Interaction with a diverse population through well-developed interpersonal skills combined with ability to communicate in writing and verbally effectively in daily service and trouble-shooting issues
  • Assortment of responsibilities from emailing, phone contact, online chat, Facebook messaging, to daily operational systems and activities.

Moderator/Operator/Training Asst

BEACONLIVE CONFERENCING
03.2009 - Current
  • Part of the Event Servicing Team delivering online conferences which include live teleseminars, webinars and webcasts
  • Organizing and running the live audio and web conferences with speakers and guests
  • Established several new clients while there – nurtured and grew those accounts.

Director of Customer Care

HEALTHIER LIVING LLC
03.2013 - 08.2015
  • Sales and Customer Service Management/Satisfaction Enhancement for a popular online teleseminar series and production company that features a popular host and guests
  • Complaint Handling and Prompt Resolution in a wide range of issues
  • Sales & Margin Improvement/Cost-Reduction Strategies in marketing of Holistic products through online interviews with world renowned experts
  • Marketing – Social Media: Facebook, Google+, Pinterest
  • Content Writer - publishing on 3 blogs

Associate Producer/Event Management

02.2015 - 08.2015
  • Assist producers in the production of a popular teleseminar/webinar series
  • Book speakers, gather, organize and calendar all information needed in a timely and professional manner such as: contacts, scripts, special offer packages, tax documents
  • Control flow of affiliate calendar and email send outs for all affiliates/speakers.

Virtual Assistant

MELISSA FLEISCHER, ESQ
09.2014 - Current
  • Administrative assistance for Attny
  • Fleischer - working directly with her on projects.

Education

A.S - Paralegal Specialist

Ft. Lauderdale College
Ft. Lauderdale, FL

A.S - Business

Chamberlain School of Retailing
Boston, MA

Skills

  • Customer Service-Focused And Relationship Building
  • Adherence To High Customer Service Standards
  • Exceptional And Empathetic Listener And Advocate
  • Issue And Complaint Resolution Expert
  • Effective Workflow And Time Management
  • Outstanding Verbal and Written Communication
  • Technical Proficiency
  • Administrative Support Knowledge

Timeline

Lead Customer Service Manager

FROM HEARTACHE TO JOY/THE LIFE REAWAKENED SHOW
08.2015 - Current

Associate Producer/Event Management

02.2015 - 08.2015

Virtual Assistant

MELISSA FLEISCHER, ESQ
09.2014 - Current

Director of Customer Care

HEALTHIER LIVING LLC
03.2013 - 08.2015

Moderator/Operator/Training Asst

BEACONLIVE CONFERENCING
03.2009 - Current

A.S - Paralegal Specialist

Ft. Lauderdale College

A.S - Business

Chamberlain School of Retailing

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Christina DeGroat