Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina DeKing

Windsor,NY

Summary

Knowledgeable and professional Receptionist skilled in administrative support and customer service. Managing fast-paced, front desk operations. Strong planning, problem-solving, and communication skills. Extremely hard work and a very quick learner. Highly motivated and committed Medical Assistant with a proven history of superior performance at individual, team, and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to a deadline-driven environment.

Overview

8
8
years of professional experience

Work History

Medical Assistant Plastic Surgery

UHS Binghamton General Hospital
02.2021 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Taught patients about medications, procedures, and care plan instructions.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Verified patient insurance coverage and collected required co-payments.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Oriented and trained new staff on proper procedures and policies.

Medical Assistant

Lourdes
04.2021 - 11.2021
  • Answered phones, and transferring calls when receptionist was not around, Facilitated activities of daily living, including personal hygiene management, feeding and ambulation., Exhibited compassionate care and communication regarding issues surrounding death and dying., Cleaned and sterilized equipment to reduce risk of patient infection and contamination., Managed and maintained patient rooms, shared-living areas and nursing stations., Documented patient intake and dietary requirements and assisted with feeding., Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising., Used mobility devices and equipment to carefully transport patients., Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage., Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests., Responded to patient alarms and needs-assessment requests to identify the course of treatment., Assisted providers with surgical procedures.

CNA

UHS
10.2018 - 10.2019
  • Answered phones, and transferring calls when receptionist was not around, Facilitated activities of daily living, including personal hygiene management, feeding and ambulation., Exhibited compassionate care and communication regarding issues surrounding death and dying., Cleaned and sterilized equipment to reduce risk of patient infection and contamination., Managed and maintained patient rooms, shared-living areas and nursing stations., Documented patient intake and dietary requirements and assisted with feeding., Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising., Used mobility devices and equipment to carefully transport patients., Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage., Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests., Responded to patient alarms and needs-assessment requests to identify the course of treatment.

CNA

Willow Point Nursing Home
04.2018 - 10.2018
  • Documented information in patient charts and communicated status updates to the interdisciplinary care team., Facilitated activities of daily living, including personal hygiene management, feeding and ambulation., Documented patient intake and dietary requirements and assisted with feeding., Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage., Collaborated with interdisciplinary healthcare teams to provide high-quality patient care., Managed and maintained patient rooms, shared-living areas and nursing stations., Exhibited compassionate care and communication regarding issues surrounding death and dying., Responded to patient alarms and needs-assessment requests to identify course of treatment., Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.

Customer Service Associate

Lowe's
03.2016 - 05.2017
  • Achieved high customer satisfaction scores by de-escalating complaints quickly., Delivered fast, friendly and knowledgeable service for routine questions and service complaints., Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication., Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.

CNA

Crouse Community Center
06.2015 - 03.2016
  • Exhibited compassionate care and communication regarding issues surrounding death and dying., Facilitated activities of daily living, including personal hygiene management, feeding and ambulation., Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness., Responded to patient alarms and needs-assessment requests to identify the course of treatment., Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.

Education

Bachelors - Human Resource Management

Southern New Hampshire University
Hooksett, NH
10.2024

GED -

DCMO BOCES
Norwich, NY
08.2017

No Degree - Cosmetology License

DCMO BOCES
Norwich, NY
07.2017

CNA Certificate -

Crouse Community Center
Morrisville, NY
2015

Skills

  • Multi-line telephone skills
  • Office equipment operations
  • Business operations understanding
  • Recordkeeping and bookkeeping
  • Efficient and accurate
  • Organization and efficiency
  • Data entry
  • Detail oriented
  • Multitasking and prioritization
  • Flexible
  • Open and clear communicator
  • Scheduling
  • Data Entry
  • Patient-Focused Care
  • Indirect Patient Care
  • Patient Flow Management
  • Medical Terminology
  • Patient Scheduling
  • Procedure Assistance
  • CPR
  • Patient Management
  • Direct Patient Care

Timeline

Medical Assistant

Lourdes
04.2021 - 11.2021

Medical Assistant Plastic Surgery

UHS Binghamton General Hospital
02.2021 - Current

CNA

UHS
10.2018 - 10.2019

CNA

Willow Point Nursing Home
04.2018 - 10.2018

Customer Service Associate

Lowe's
03.2016 - 05.2017

CNA

Crouse Community Center
06.2015 - 03.2016

Bachelors - Human Resource Management

Southern New Hampshire University

GED -

DCMO BOCES

No Degree - Cosmetology License

DCMO BOCES

CNA Certificate -

Crouse Community Center

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Christina DeKing