Christina Delacruz
Manager
Colorado Springs,CO
Summary
Experienced manager with over 15 years of experience in the food industry. Excellent reputation for resolving problems and improving customer satisfaction.
High-energy management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.
Overview
11
11
years of professional experience
Work History
Assistant Mgr Former General Mgr
Arby's Restaurant
Colorado Springs, CO
11.2016 - 08.2022
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Managed sales and profitability keeping a close eye on inventory.
General Manager
Popeyes® Louisana Kitchen
Colorado Springs, CO
05.2011 - 10.2016
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
Education
General
Community Prep School
Down Town Colorado Springs08.2003
Skills
- Corrective Actions
- Performance Monitoring and Evaluation
- Supplier Monitoring
- Problem Anticipation and Resolution
- Policy Development and Enforcement
- Hiring and Onboarding
- Team Leadership Expertise
- Management Training
- Training and Development Skills
- Focus and Follow-Through
- Restocking Processes
- Food Safety and Quality
- POS Inventory System Operation
- Labor and Food Cost Control
Timeline
Assistant Mgr Former General Mgr
Arby's Restaurant
11.2016 - 08.2022
General Manager
Popeyes® Louisana Kitchen
05.2011 - 10.2016
General
Community Prep School
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