Christina De La Torre
Hesperia,California
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
Work History
Customer Service (remote)
AppleOne Employment Services
08.2021 - 02.2022
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Updated customer service database with new information, address changes and contact details.
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Followed-up on leads produced by outbound marketing campaigns based on established criteria.
- Maintained Salesforce records by logging prospecting activities, adding new contacts and updating account information with useful intelligence.
- Set up appointments with interested customers according to schedule availability.
- Made average of 100 or more outbound and inbound calls per day.
- Developed extensive knowledge of products and services to better assist customers.
Secretary Coordinator
Daves Portable Welding
01.2002 - 04.2020
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Monitored front areas so that questions could be promptly addressed
Education
High School Diploma -
Hesperia Adult School
Hesperia, CA05.2020
Skills
- Information Updates
- Telephone Etiquette
- Research
- Data Entry
- Customer Needs Assessment
- Data Management
- Issue Resolution
- Scheduling
- Report Preparation
- Appointment Scheduling
- Customer Service
- Scheduling and Calendar Management
- Support Services
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service (remote)
AppleOne Employment Services
08.2021 - 02.2022
Secretary Coordinator
Daves Portable Welding
01.2002 - 04.2020
High School Diploma -
Hesperia Adult School
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