Christina Delmonico
Clemmons ,NC
Summary
Dependable professional with extensive knowledge of direct and indirect lending products. Experienced in evaluating, recommending, and approving loans. Skilled in dealer and plan implementation. Trusted and adept at prospecting, closing, and maintaining client relationships.
Overview
23
23
years of professional experience
Work History
Implementation and Dealer Support Supervisor - VP
Sheffield Financial
Winston-Salem, NC
07.2015 - Current
- Prepared onboarding paperwork for dealers.
- Enhanced collaboration between sales and implementation teams for effective project execution.
- Addressed dealer complaints and concerns swiftly to uphold their satisfaction.
- Facilitated transparent communication among different departments to promote collaborative teamwork.
- Cultivated relationships with leading Original Equipment Manufacturers (OEMs) and distributors to ensure dealership accreditation.
- Delivered comprehensive training to new hires of the implementation and sales team, equipping them with the knowledge required for effective dealer engagement.
- Maintained training in accordance with federal, state, and company guidelines.
- Managed daily operations by providing guidance and oversight to a team of 3 employees.
- Optimized workflows by ensuring adherence to procedures
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Managed to resolve all dealer complaints in a timely manner and thereby ensured their satisfaction.
- Conducted meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
Loan Processor
Sheffield Financial
Clemmons , NC
01.2002 - 07.2015
- Analyzed loan applications and supporting documents to determine eligibility for approval.
- Reviewed credit reports and financial information to evaluate creditworthiness of applicants.
- Communicated with customers and dealers via telephone or email to obtain additional documentation required for loan processing.
- Explained the various types of loans available and advised on the best product suited for customer's needs.
- Collaborated with underwriters to resolve any discrepancies in applicant's financial profile or documentation issues.
- Adhered strictly to company policies when completing tasks associated with loan processing duties.
- Reviewed and verified borrowers' income and credit report to prepare documents for underwriting.
- Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.
Education
High School Diploma -
Utica Senior Academy
Utica, NY06-1992
Skills
- Quick Thinking
- Effective conflict resolution skills
- Teamwork and Collaboration
- Time management abilities
- Reliability
- Attention to Detail
- Problem-solving abilities
- Decision-Making
- Interpersonal Communication
- Team building
- Relationship Building
- Organizational Skills
Accomplishments
- Best of the Vest Award
Timeline
Implementation and Dealer Support Supervisor - VP
Sheffield Financial
07.2015 - Current
Loan Processor
Sheffield Financial
01.2002 - 07.2015
High School Diploma -
Utica Senior Academy
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