Christina Dennis
Fort Worth,TX
Summary
Detail-oriented Sales Analyst with a strong background in administrative, organizational, and customer service skills. Proven ability to enhance operations through accurate recordkeeping and timely resolutions of diverse problems. Experienced in managing time effectively in fast-paced environments. Resourceful Supervisor with a successful track record in resolving critical issues within a time-sensitive environment. Highly organized, energetic, and versatile leader committed to continuous improvements. Demonstrated history of motivating staff to collaborate and achieve targets.
Overview
12
12
years of professional experience
Work History
Sales Analyst
US Foods
11.2019 - Current
- Analyze sales data to provide insights and recommendations to sales team.
- Develop and maintain sales reports and dashboards for management.
- Assist in the development of sales strategies and pricing models.
- Collaborate with cross-functional teams to drive sales initiatives.
- Conduct market research and competitor analysis.
- Utilize CRM system to track and manage sales activities.
- Communicate sales performance and trends to key stakeholders.
Senior Router
US Foods
11.2019 - Current
- Generated accurate work orders, bills of lading, and shipping orders to ensure precise routing of materials.
- Collaborated with carrier representatives to manage shipping and delivery needs.
- Engaged effectively with a diverse group of colleagues to achieve goals and resolve issues related to products and services.
- Prioritized and organized tasks to efficiently meet service goals.
- Managed multiple projects and tasks to ensure high-quality and timely delivery.
- Monitored workflow and schedules to maintain timely delivery.
- Developed and maintained the master staffing schedule.
- Updated status reports by entering information into the system.
- Executed construction tasks based on detailed written and oral instructions.
- Contributed as a lead or team member, fostering customer satisfaction.
- Constructed over 100 routes per night for next-day deliveries.
Quality Control Analyst
Maximus
10.2016 - 11.2019
- De-escalated problematic customer concerns, maintaining a calm and friendly demeanor.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Upheld quality control policies and procedures to enhance customer satisfaction.
- Audited weekly calls for Customer Service Representatives (CSRs).
- Coached and developed CSRs to improve performance.
- Collaborated with management to identify and eliminate trends affecting customer satisfaction.
- Assisted in training all new hires.
- Ensured the mentor team was calibrated.
- Experienced in technical writing, including Appeal Work Instruction training.
ES Customer Care Representative
Maximus
10.2016 - 11.2019
- Provided fast, friendly, and knowledgeable service for routine inquiries and service complaints.
- Utilized active listening and communication skills to address customer needs and escalate issues when necessary.
- Consistently met or exceeded call speed, accuracy, and volume benchmarks.
- Managed a high volume of inbound and outbound customer calls.
- Documented customer interactions in CRM to track requests, problems, and solutions.
- Reviewed files, records, and documents to respond to customer requests promptly.
- Maintained strong call control and efficiently followed scripts to address customer inquiries.
ES Call Center Supervisor
Bright House Networks
01.2016 - 08.2016
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and enforced clear goals to promote collaborative work among employees.
- Provided ongoing training to address staff needs and enhance performance.
- Cultivated a professional and positive team atmosphere.
- Accountable for all metrics of team performance.
- Conducted biweekly one-on-one feedback sessions and regular team meetings.
- Planned and managed resources to consistently meet production, quality, and cost goals.
Certified Nursing Assistant
ETMC Athens Hospital
12.2011 - 01.2016
- Provided compassionate care and assistance to patients.
- Assisted with activities of daily living, including bathing, grooming, and feeding.
- Monitored and recorded patient vital signs.
- Communicated effectively with patients, families, and healthcare team members.
- Maintained a clean and organized patient environment.
- Adhered to all facility policies and procedures to ensure patient safety and comfort.
Education
High School Diploma -
Athens High School
Athens, TX05.2010
Skills
- Records Management
- Materials Requisition
- Shipping Method Optimization
- Conflict Resolution
- Storage and Supply Management
- Document Preparation
- Clear Communication
- Organization and Prioritization
- Data Documentation
- Workflow Planning
- Routing Determination
- Problem-Solving
- Delivery Scheduling
- Time Management
- Basic Mathematics
- Requirements Planning
- Microsoft Office
- Logistics Coordination
Timeline
Sales Analyst
US Foods
11.2019 - Current
Senior Router
US Foods
11.2019 - Current
Quality Control Analyst
Maximus
10.2016 - 11.2019
ES Customer Care Representative
Maximus
10.2016 - 11.2019
ES Call Center Supervisor
Bright House Networks
01.2016 - 08.2016
Certified Nursing Assistant
ETMC Athens Hospital
12.2011 - 01.2016
High School Diploma -
Athens High School
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