Christina Deshazer
Wichita,KS
Overview
11
11
years of professional experience
Work History
Telephone Representative
IQ Ventures
08.2023 - Current
- Assist with new and existing customers on past due loans , collect on past due balances as well as offering promotions to close loans out!
- Send our documents and information customers need as well assist with basic account
Teller
RCB Bank
02.2023 - 08.2023
- Help new and existing customers with transactions and summaries of account !
- Process loans request and print out documents making sure day to day options are made
Personal Banker
City National Bank & Trust
05.2022 - 02.2023
- I help create accounts for customers as well as process loan request and day to day basic needs of banking
Customer Service Representative
ADT Security Services
10.2020 - 03.2022
- Help new and existing customers work billing and renewing contracts
- Proving above and beyond customer service
- Help customers with packages and upgrades
Associate Expert
T-Mobile
04.2018 - 08.2020
- Associate expert requires you to perform wonderful customer service while selling when there is a chance and also finding solutions to customers problems on their account
- I had the most add a lines in my community for 4 months straight ;)
Leasing Consultant
HORIZONS EAST APARTMENTS
04.2017 - 10.2018
- Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas
- Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance
- Investigate complaints, disturbances and violations and resolve problems following management rules and regulations
- Negotiate the lease, or development of property and complete or review appropriate documents and forms
- Maintain records of sales, rental or usage activity, special permits issued, maintenance and operating costs, or property availability
- Market vacant space to prospective tenants through leasing agents, advertising, or other methods
Telephone Representative
ANOMALY SQUARED
05.2016 - 04.2017
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Solicit sales of new or additional services or products
Telephone Representative
MARKET LINK
10.2015 - 03.2016
- Explain products or services and prices, and answer questions from customers
- Adjust sales scripts to better target the needs and interests of specific individuals
- Answer telephone calls from potential customers who have been solicited through advertisements
- Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts
- Maintain records of contacts, accounts, and orders
- Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations
- Conduct client or market surveys in order to obtain information about potential customers
Cashier
PIZZA HUT
05.2014 - 06.2015
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Greet customers entering establishments
- Answer customers' questions, and provide information on procedures or policies
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Process merchandise returns and exchanges
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Stock shelves, and mark prices on shelves and items
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
Education
Business administration
WICHITA AREA TECHNICAL COLLEGE
Wichita, KS05.2019
High School Diploma -
WICHITA WEST HIGH SCHOOL
Wichita, KS05.2015
Skills
- Upselling
- Windows
- Computer skills
- Customer service
- Banking
- Phone etiquette
- Maintenance
- Typing
- Microsoft Outlook
- Property leasing
- Cash handling
- Sales
- Marketing
- Bookkeeping
- Cashiering
- Compliance management
- Cash register
- Yardi
- Presentation skills
- Technical support
- Communication skills
- Data entry
- Cold calling
- Telemarketing
- Negotiation
- Cleaning
- Office Management
Personal Information
- Relocation: Anywhere
- Work Permit: Authorized to work in the US for any employer
Timeline
Telephone Representative
IQ Ventures
08.2023 - Current
Teller
RCB Bank
02.2023 - 08.2023
Personal Banker
City National Bank & Trust
05.2022 - 02.2023
Customer Service Representative
ADT Security Services
10.2020 - 03.2022
Associate Expert
T-Mobile
04.2018 - 08.2020
Leasing Consultant
HORIZONS EAST APARTMENTS
04.2017 - 10.2018
Telephone Representative
ANOMALY SQUARED
05.2016 - 04.2017
Telephone Representative
MARKET LINK
10.2015 - 03.2016
Cashier
PIZZA HUT
05.2014 - 06.2015
High School Diploma -
WICHITA WEST HIGH SCHOOL
Business administration
WICHITA AREA TECHNICAL COLLEGE
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