CHRISTINA DIAZ
El Paso,TX
Summary
Dedicated and accomplished professional with extensive experience in Hospitality and Human Resources. Adept at leading recruitment, training, and employee relations with a focus on cultivating a positive workplace culture. Strong leadership, interpersonal, and compliance skills to drive HR initiatives and align with business objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
20
20
years of professional experience
Work History
RESTAURANT OWNER
House of Pizza Downtown
11.2011 - 01.2024
- Successfully established and led a beloved local restaurant for over 12 years
- Spearheaded talent recruitment by posting jobs, sourcing best-qualified candidates and conducting interviews, resulting in a 1% annual turnover rate
- Proficient in accurately entering, maintaining, and processing information in payroll systems, ensuring adherence to applicable state and federal guidelines
- Cultivated authentic and collaborative relationships with suppliers to ensure cost effective purchasing of food/beverage items, resulting in maintaining food costs at 33-35%
- Reviewed financial statements and daily sales reports to monitor business performance, making adjustments as needed
- Simultaneously oversaw daily operations to maintain profitability and implemented/managed POS system for accurate sales data tracking
- Designed and managed all promotional materials such as menus, online website, and social media platforms
AVEDA SALON/SPA MANAGER
Westend Hair Co. + Day Spa
03.2004 - 07.2011
- Enhanced guest experience through active engagement, delivering unparalleled service for utmost satisfaction
- Drove Aveda product and salon/spa treatment sales, increasing profitability by 10%
- Conducted educational events for a team of 13+, fostering growth, strategy execution, in collaboration with regional Aveda Ambassador
- Directed effective recruitment processes, ensuring selection of the most qualified candidates
- Managed accounting duties for a $1M+ company, including daily cash flow, bank deposits, and inventory control
- Proficient in Microsoft Office Suite, Quickbooks, SalonBiz, and SpaFinder
- Initiated and promoted various staff volunteer opportunities
Education
CONCENTRATED STUDIES IN FINE ARTS FASHION DESIGN -
Otis College of Art And Design
Los Angeles, CA12.2002
UNDERGRADUATE STUDIES IN BUSINESS -
New York University
New York, NY12.1996
Skills
- Operations Management
- Recruitment and Hiring
- Staff Training and Schedules
- Financial Management
- POS System Operation
- Team Leadership
- Payroll Administration
- Accounts Payable and Accounts Receivable
References
Upon Request
Timeline
RESTAURANT OWNER
House of Pizza Downtown
11.2011 - 01.2024
AVEDA SALON/SPA MANAGER
Westend Hair Co. + Day Spa
03.2004 - 07.2011
CONCENTRATED STUDIES IN FINE ARTS FASHION DESIGN -
Otis College of Art And Design
UNDERGRADUATE STUDIES IN BUSINESS -
New York University
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