Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Christina Diaz

Oak Lawn,Illinois

Summary

Dedicated Housekeeping and Laundry Attendant with expertise in chemical handling and room inspections, recognized for enhancing guest satisfaction at Royal Sonesta Hotel. Proven ability to maintain high cleanliness standards and foster teamwork, contributing to a positive work environment while efficiently managing laundry and housekeeping tasks.

Overview

25
25
years of professional experience

Work History

Housekeeping and Laundry Attendant

Royal Sonesta Hotel
07.2011 - Current
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
  • Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
  • Raised cleanliness standards in guest rooms by routinely inspecting completed work for quality assurance purposes.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Ensured timely room availability for incoming guests by efficiently completing housekeeping tasks within allotted time frames.
  • Assisted in the training of new staff members, sharing best practices for efficient housekeeping procedures.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Improved guest satisfaction by maintaining a clean and organized environment in guest rooms and common areas.
  • Played an integral role in maintaining a positive reputation for the hotel property, resulting from consistently well-maintained and clean accommodations.
  • Enhanced team productivity by collaborating with colleagues to complete tasks quickly and efficiently.
  • Promoted a safe working environment by adhering to established safety guidelines during all tasks performed.
  • Delivered exceptional customer service experiences through prompt response to guests'' requests or concerns related to housekeeping matters.

Housekeeping and Laundry Attendant

Palomar Hotel
07.2006 - 06.2011
  • Increased guest satisfaction scores with meticulous attention to detail in room preparation and presentation.
  • Responded to requests from patrons for linens and toiletries.
  • Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.

Housekeeping and Laundry Attendant

The James Hotel
03.2000 - 06.2006
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Polished fixtures to achieve professional shine and appearance.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
  • Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Ensured timely room availability for incoming guests by efficiently completing housekeeping tasks within allotted time frames.
  • Assisted in the training of new staff members, sharing best practices for efficient housekeeping procedures.
  • Improved guest satisfaction by maintaining a clean and organized environment in guest rooms and common areas.

Education

GED -

Kelly High School
Chicago, IL
06.1991

Skills

  • Chemical handling
  • Mopping and sweeping
  • Laundry expertise
  • Room inspections
  • Completing beds with new sheets and blankets
  • Cleaning all aspects of bathrooms
  • Completing customer requests

Languages

Spanish
Native or Bilingual

Additional Information

9800 S Kilbourn Avenue

Oak Lawn, IL 60453

Timeline

Housekeeping and Laundry Attendant

Royal Sonesta Hotel
07.2011 - Current

Housekeeping and Laundry Attendant

Palomar Hotel
07.2006 - 06.2011

Housekeeping and Laundry Attendant

The James Hotel
03.2000 - 06.2006

GED -

Kelly High School

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Christina Diaz