Summary
Overview
Work History
Education
Skills
Awards
Certification
Customer Satisfaction and Team Management Expertise
Volunteering
Leadership
Timeline
Hi, I’m

Christina Diaz

Versatile Professional
Nocona,TX
Christina Diaz

Summary

As a reliable and well-organized candidate, I bring a positive attitude and adeptly handle multiple responsibilities. My attention to detail and effective organizational skills make me a valuable team player. I am willing to take on additional tasks to contribute to team objectives and excel in handling multiple tasks simultaneously with precision. Currently seeking a job opportunity, where I plan to utilize my interpersonal skills, excellent time management, and problem-solving abilities. As a dedicated and eager job seeker, I am enthusiastic about securing an entry-level position and aiding in achieving company objectives. Industrious Marketing Specialist offering [Number] years of marketing experience along with a decisive and hardworking approach. Talent for devising creative strategies. Demonstrated knowledge of graphic design, copywriting, and project management.

Overview

9
years of professional experience

Work History

Winstar World Casino And Resort, Thackerville, OK

Marketing Promotions Associate
10.2015 - 08.2023

Job overview

  • Conducted team brainstorming sessions to develop innovative promotion strategies.
  • Oversaw end-to-end execution of promotion giveaways with meticulous attention to detail.
  • Engaged large virtual audiences as an emcee at promotional events, ensuring high levels of entertainment and interaction.
  • Demonstrated versatility by portraying various characters at themed events, enhancing customer experience
  • Organized and maintained promotion paperwork, supporting accounting and auditing functions remotely. Proactively supported teammates and volunteered assistance across diverse areas without supervision. Facilitated cash transactions virtually, ensuring the smooth operation of cash giveaways and patron interactions. Enhanced skill sets by shadowing senior personnel on complex marketing initiatives.
  • Digitally managed inventory of marketing materials and resolved virtual issues related to shipments and inventory discrepancies.
  • Updated customer service databases remotely with real-time information to ensure accurate customer records. Resolved customer issues promptly, ensuring the best customer experience possible.
  • Managed high-volume phone calls and emails, assisting customers with inquiries and orders. Documented issues effectively, contributing to the knowledge base for process improvement. Coordinated with cross-functional teams to ensure completion of all tasks related to orders.
  • Utilized Microsoft Office Suite and CRM software to manage and track customer interactions.
  • Led over 100 marketing campaigns, increasing event attendance by 40% and enhancing brand visibility

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Winstar World Casino And Resort, Thackerville, OK

Marketing Player Services Clerk
01.2015 - 10.2015

Job overview

  • Enhanced customer engagement and loyalty through exceptional communication and customer service skills. Managed front desk operations, resolving customer issues promptly and improving overall satisfaction.
  • Provided recommendations on local attractions, maintained expertise in casino facilities, and ensured data integrity in the client database.
  • Interacted with customers in person and over the phone, maintaining professionalism in a fast-paced environment. Drove customer loyalty and rewards sign-ups through friendly and knowledgeable service.
  • Updated customer information in the casino system and promoted the rewards program to new customers. Maintained a clean and organized front desk area, overseeing guests' needs at a busy facility.
  • Provided real-time support for customer service tickets, addressing

Education

Saint Jo High School , Saint Jo, TX

Diploma from General Studies
05.1999

Skills

Core Skills:

  • Advanced Microsoft Office Competence
  • ACSC Database - Casino Systems
  • Attention to Detail
  • CRM Knowledge
  • Database Administration
  • Marketing Proficiency
  • Research and Data Collection
  • Self-Discipline
  • Technological Proficiency
  • Ticketmaster System Expertise

Soft Skills:

  • Collaborative Team Member
  • Exceptional Customer Service
  • Flexibility
  • Innovative Thinking
  • Leadership Abilities and Efficient Issue Resolution
  • Superior Communication Skills

Additional Relevant Skills:

  • Adaptability: Skilled in foreseeing challenges, navigating around them, and embracing new methods to enhance performance
  • Communication: Fluent in English with strong written and verbal communication skills
  • Customer Service Excellence: Proven ability to address and resolve customer questions and issues, ensuring a high level of customer satisfaction
  • Problem-Solving: Proficient in transcribing information, updating accounts, investigating issues, and implementing solutions
  • Technical Proficiency: Experienced with Microsoft Outlook, Excel, Word, and PDF Editor Typing speed of 45 wpm

Awards

Employee of the Month ∙ February 2017

Certification

Attention to Detail • 09/2023 - 09/2023 Indeed

Data Entry: Attention to Detail • 09/2023 - 09/2023 Indeed

Customer Service • 09/2023 - 09/2023 Indeed

Verbal Communication • 09/2023 - 09/2023 Indeed

Basic Computer Skills • 08/2023 - 08/2023 Indeed

Customer Focus & Orientation • 08/2023 - 08/2023 Indeed

Customer Satisfaction and Team Management Expertise

WinStar World Casino & Resort • Thackerville, Oklahoma • 01/2015 - 08/2023

  • Provided exceptional customer service, assisting a disabled gentleman with transportation within the casino while declining monetary compensation.
  • Effectively led a team during “The World’s Game Show” promotion, demonstrating outstanding leadership skills despite being new and not fully trained.
  • Selected for the Casino Night Club and Event Box Office, showcasing exceptional computer abilities for efficient customer service and engagement.

Volunteering

The American red heart Association • Annual Employee Yard Sale ∙ 10/2015 - 08/2023

The American red heart Association • 10/2015 - 08/2023 Organized and Sales • Thackerville , Oklahoma

At my former job, we held annual employee yard sales featuring leftover promotional items, with our department consistently raising significant funds for the American Association. I regularly volunteered to work on these sales, often into the night.

Leadership

VOLUNTEERING & LEADERSHIP

WinStar World Casino & Resort • 01/2015 - 08/2023

Customer Satisfaction and Team Management Expertise • Thackerville , Oklahoma

Provided exceptional customer service by aiding a disabled gentleman with transportation within the casino and declining monetary compensation.

• Effectively led a team during "The World's Game Show" promotion while under pressure, despite being new and not fully trained, resulting in a successful event and praise for outstanding leadership skills.

• One of the few clerks chosen to work at the Casino Night Club, displaying exceptional ability with computers to serve customers quickly while supporting engaging interactions. Selected for quick learning capabilities, efficiency in customer flow management, and consistent delivery of high-quality service.

Timeline

Marketing Promotions Associate

Winstar World Casino And Resort
10.2015 - 08.2023

Marketing Player Services Clerk

Winstar World Casino And Resort
01.2015 - 10.2015

Saint Jo High School

Diploma from General Studies
Christina DiazVersatile Professional