Christina DiCarlo
Marietta,GA
Summary
Aiming to secure a position that enables me to apply my years of experience in the evolving technical landscape, leadership, people management, and organizational skills to drive tangible results and make a positive impact.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Managed Security Services, Deployment & Integration Manager
International Business Machines (IBM)
03.2017 - Current
- Provide strategy, coaching, mentoring and day to day operational direction for a revenue generating team
- Responsible for providing first line management level escalation and direct coordination with the account management and executive teams for the delivery teams
- Responsible for managing technical resources to deliver the security services solutions on time and within budget
- Advise teams (Project Managers, Architects, and IT Specialists) on tools, technology, and methodology related to the implementation of MSS offerings
- Ensure cost effective delivery of security solutions transition activities
- Drive regional awareness and thought leadership to support MSS security delivery
- Drive MSS business expansion to enable both global and regional capabilities
- Build out MSS Delivery capabilities that will support future growth plans for the global team and business, attract and retain top talent and operate to the highest standards of service excellence while providing ongoing improvements to quality, cost and performance productivity
- Support the technical development roadmap and initiatives for new and existing offerings
- Support pilots, proof of concepts and other service promotions.
Managed Security Services, D&I Team Lead
International Business Machines (IBM)
09.2014 - 03.2017
- Act as extension of the Manager
- Primary point of contact to technical team
- Resource allocation, balance and supervise workload
- Assisted with individual annual evaluations
- Assisted with hiring process
- Projects: Review new orders
- Track service performance and quality assurance
- Lead team in service development and solution implementation
- Mentored and coached all team members on project issues
- Participated in Request For Service (RFS) approval process for non-standard solutions and/or service requests.
Managed Security Services, D&I Technical Project Manager
International Business Machines (IBM)
03.2013 - 09.2014
- Managed Large, Complex Projects
- Understand requirements from all parties involved and set expectations
- Develop project plans
- Coordinate resources
- Capture and maintain milestones
- Drive deliverables.
Managed Security Services, D&I Security Engineer
International Business Machines (IBM)
03.2003 - 03.2013
- Integrated Small/Medium Projects
- Understand requirements from all parties involved and set expectations
- Develop actions plans
- Coordinate resources
- Subject Matter Expert (SME) IDS Platforms and Vulnerability Management Service
- Team Lead for large MSS firewall partner
- Performed Portal Education Training
- Piloted new role; Service Initiation Transition Manager (SITM)
- Help define and shape role
- Provide Portal Training for new and existing MSS customers
- Assist with the creation of new form in Remedy system.
Education
Skills
- Leadership and a hands-on manager
- Collaboration across teams
- Requirements Gathering
- Stakeholder Management
- Budget Management
- Mentoring and Coaching
References
References are available on request
Certification
- IBM Certified Manager
- IBM Agile Explorer
- IBM Consulting Way
- IBM Garage Essentials
- IBM Garage Foundation
- Method Essentials
- Enterprise Design Thinking Practitioner
- Enterprise Design Thinking Co-Creator
- Enterprise Design Thinking for Sustainability
- Enterprise Design Thinking - Team Essentials AI
Timeline
Managed Security Services, Deployment & Integration Manager
International Business Machines (IBM)
03.2017 - Current
Managed Security Services, D&I Team Lead
International Business Machines (IBM)
09.2014 - 03.2017
Managed Security Services, D&I Technical Project Manager
International Business Machines (IBM)
03.2013 - 09.2014
Managed Security Services, D&I Security Engineer
International Business Machines (IBM)
03.2003 - 03.2013
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