Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Christina DiFerdinando

Director Program Management
Seattle,WA

Summary

Results-driven Program Manager with proven history of leading and managing complex, strategically-essential, high risk, cross-functional strategic initiatives. Brings 9+ years of experience of being a strategic partner in managing programs, projects, people, and digital solutions to achieve business goals. Highly effective in collaborating, communicating & developing partnerships with individuals at all organization levels. Expertise in healthcare operations, digital transformation, and quality improvement.

Overview

9
9
years of professional experience
14
14
years of post-secondary education

Work History

Director, Program Management, Consumer Council

Providence Health & Services
Seattle, WA
07.2021 - Current
  • Lead the development, implementation, and management of Providence’s Consumer Council’s strategy, goals, and initiatives to improve consumer acquisition, engagement, and experience across the enterprise.
  • Lead strategic assessments and analysis in partnership with Executive leaders to identify & develop specific cross-functional initiatives to improve care access & consumer experience.
  • Managed four multidisciplinary teams to develop business cases & plans to accomplish prioritized enterprise initiatives.
  • Partnered with executive lines of business and regional leaders to develop governance and operational models to implement prioritized initiatives.
  • Established strategies and processes to measure & monitor performance and provided recommendations for improvement to executive leaders to accomplish system goals.

Senior Manager, Digital Pilots & Scale

Providence Health & Services: Digital Innovation
Seattle, WA
03.2019 - 07.2021
  • Developed our Digital Innovation Team's digital piloting & scaling-up strategy & process for the Providence enterprise.
  • Led multidisciplinary, cross-functional teams to pilot, evaluate and scale digital health programs to develop new business and care delivery models for Providence Health Services.
  • Developed scaling strategy of a digital patient enablement platform to 20+ hospitals across 5 states in partnership with executive leaders to improve engagement & adherence to surgical care plans. Resulted in $2.8 Million in cost-savings within the first year due to reduced cancellations & length of stay.
  • Partnered with Behavioral Health Executive Leaders to pilot & evaluate digital cognitive behavioral therapy tools (CBT) within 50 primary care clinics to identify a cost-effective solution to increase access to mental health care.
  • Developed and implemented Providence's first digital research study, MyCOVIDDiary, in partnership with Clinical Analytics & Research team understand COVID symptoms from the patients' perspective.
  • Piloted and scaled first bi-directional, culturally diverse COVID SMS campaign to provide education and resources to PSJH's most vulnerable populations.
  • Partnered with Providence's COVID Vaccine Taskforce to develop their employee digital vaccination strategy, which resulted in ~75% employee vaccination rates of employees across 51 hospitals across seven states within the first few months of vaccine deployment.

Senior Quality Program Manager

Swedish Medical Center
Seattle, WA
07.2017 - 03.2019
  • Led cross-functional teams to develop & manage healthcare-associated infections (HAI) reduction strategies, which resulted in 43% HAI reduction within one year.
  • Designed, launched & managed quality improvement governance & quality programs in partnership with Chief Nursing Officers to improve quality initiatives at five Swedish hospitals.
  • Developed and implemented strategies to increase adoption of digital solutions (51% improvement in engagement).
  • Designed reporting tools and reports to monitor & measure performance, as well as provided consultation to executive leaders on opportunities for improvement.

System Clinical Educator

Swedish Medical Center
Seattle, WA
12.2012 - 07.2017
  • Managed Swedish System Nursing and Clinical Orientation Program. Improved new hire satisfaction by 26% and improved nurse manager satisfaction by 36%.
  • Led & developed Swedish's education strategy for their IV Smart Pump initiative, $3.2 M project. Program resulted in educating ~88% of RNs & reduced intravenous medication delivery errors by 25%. Previous clinical educational initiatives educated ~ 55% of RNs.
  • Developed Swedish's Swedish Nursing communication strategy to keep nurses informed of system initiatives, policy and procedure updates, and professional development opportunities

Education

Doctor of Nursing Practice - Population Health & Leadership

Washington State University
Vancouver, WA
08.2013 - 12.2016

Bachelor of Science - Nursing

Indiana University of Pennsylvania
Indiana, PA
08.2004 - 12.2009

Bachelor of Arts - Journalism

Indiana University of Pennsylvania
Indiana, PA
08.2004 - 12.2009

Skills

    Strategic planning

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Timeline

Director, Program Management, Consumer Council

Providence Health & Services
07.2021 - Current

Senior Manager, Digital Pilots & Scale

Providence Health & Services: Digital Innovation
03.2019 - 07.2021

Senior Quality Program Manager

Swedish Medical Center
07.2017 - 03.2019

Doctor of Nursing Practice - Population Health & Leadership

Washington State University
08.2013 - 12.2016

System Clinical Educator

Swedish Medical Center
12.2012 - 07.2017

Bachelor of Science - Nursing

Indiana University of Pennsylvania
08.2004 - 12.2009

Bachelor of Arts - Journalism

Indiana University of Pennsylvania
08.2004 - 12.2009

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Christina DiFerdinandoDirector Program Management