Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Dillon

Grove City,OH

Summary

Results-driven professional with extensive experience in client account management. Proven ability to develop strong client relationships and implement effective strategies that drive business growth. Known for collaborative efforts and adaptability in dynamic environments, with strong analytical and communication skills.

Overview

21
21
years of professional experience

Work History

Account Specialist

Ohio Citrus Juice Inc.
03.2013 - Current
  • Enhanced revenue growth, identifying upsell and cross-sell opportunities within existing client base.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Contributed to team objectives in fast-paced environment.
  • Kept detailed records of daily activities through online customer database.
  • Informed customers of promotions to increase sales productivity and volume.
  • Negotiated prices, terms of sales and service agreements.
  • Built relationships with customers and community to promote long term business growth.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Contributed to event marketing, sales and brand promotion.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
  • Completed routine and complex account updates to resolve problems.
  • Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
  • Resolved complex billing and payment issues for balanced, accurate accounts.
  • Set up new customer accounts and updated existing profiles with latest information.
  • Adhered to standards of quality and service as well as all compliance requirements.
  • Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
  • Reviewed account activity to assess financial status and evaluate discrepancies.
  • Developed customized financial solutions for clients, addressing their unique needs and concerns.
  • Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
  • Reconciled customer accounts and identified discrepancies for further investigation.
  • Prepared and submitted timely invoices, statements and payment reminders for customers.
  • Resolved complex account issues, restoring client confidence and preserving business relationships.
  • Advocated for clients internally, ensuring their needs and concerns were addressed promptly by product development teams.
  • Developed training programs for new hires on account management best practices, raising team's overall competency.

Warehouse Associate

Cura Script SD
11.2004 - 03.2009
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Consistently lifted materials weighing as much as 50+ pounds.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
  • Assisted in reducing product damage by properly handling and storing materials.
  • Assisted with reorganizing storage areas to accommodate changes in demand patterns or product offerings.
  • Completed regular cycle counts to maintain accurate inventory records.
  • Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Maintained clean, orderly work environment free of hazards.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Verified documentation and condition of freight to assure quality standards were achieved.

PCA (Patient Care Assistant)

Mt. Carmel East Hospital
03.2004 - 11.2004
  • Employed gait belts to safely assist patients with mobility, preventing falls and injuries.
  • Operated electronic health record software to accurately document patient information, ensuring timely updates.
  • Provided emotional support and companionship to patients, enhancing mental well-being.
  • Communicated effectively with healthcare team to relay patient needs and changes in condition.
  • Utilized blood pressure monitors to regularly check and maintain patient vitals.
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
  • Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
  • Monitored vital signs and reported changes in patient condition to medical professionals promptly.
  • Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.

Education

Medical

Columbus State Community College
Columbus, OH

High School Diploma -

Reynoldsburg High School
Reynoldsburg, OH
06-2004

Skills

  • Microsoft Office proficiency
  • Excel spreadsheets
  • Self-directed
  • Professional and mature
  • AR/AP
  • Self-starter
  • Quick book experienced
  • Data Entry
  • Preparing reports as needed
  • Customer relationship development
  • Revenue growth
  • Teamwork
  • Attention to detail
  • Multitasking
  • Active listening

Timeline

Account Specialist

Ohio Citrus Juice Inc.
03.2013 - Current

Warehouse Associate

Cura Script SD
11.2004 - 03.2009

PCA (Patient Care Assistant)

Mt. Carmel East Hospital
03.2004 - 11.2004

Medical

Columbus State Community College

High School Diploma -

Reynoldsburg High School

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Christina Dillon