Overview
Work History
Education
Skills
Timeline
Generic

Christina Dirschedl

Buffalo,NY

Overview

9
9
years of professional experience

Work History

Client Relations Analyst

Firstsource Advantage
11.2023 - Current
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Validated results and performed quality assurance to assess accuracy of data.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
  • Queried databases for information needed for report processing.
  • Monitored compliance and filing requirements in conjunction with staff and management.
  • Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
  • Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims.
  • Collected, arranged, and input information into database system.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Pharmacy Technician

Neighborhood Health Center
03.2023 - 11.2023
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.

Sales Manager

Designer Shoe Warehouse
01.2017 - 04.2021
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Optimized warehouse space utilization through strategic placement of products to facilitate efficient order picking and packing operations.
  • Initiated process improvements that led to reduced errors in order fulfillment while also ensuring better quality control measures were employed.
  • Supervised guests at front counter, answering questions regarding products.

Shipment Manager

Bath And Body Works
01.2018 - 04.2020
  • Conducted regular performance reviews for warehouse staff members, fostering professional growth and development.
  • Collaborated with sales and customer service teams to address shipment issues promptly and effectively.
  • Negotiated favorable contracts with carriers, resulting in significant cost savings for the company.
  • Built a positive work environment that encouraged collaboration among team members while emphasizing accountability towards individual responsibilities.
  • Implemented a new warehouse management system, increasing overall organization and productivity.
  • Managed a team of warehouse staff, ensuring proper training and adherence to safety protocols.
  • Pulled, verified, and packaged items for shipment.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Customer Service Cashier

Babies R Us
04.2017 - 01.2018
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.

Pharmacy Technician

Rite Aide Pharmacy
10.2014 - 04.2017
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.

Education

No Degree - Nursing

D'Youville College
Buffalo, NY

High School Diploma -

Kenmore West High School
Buffalo,NY
06.2014

Skills

  • Analytical Thinking
  • MS Excel
  • Team Collaboration and Leadership
  • Documentation And Reporting
  • Customer Service
  • Problem-Solving
  • Multitasking and Organization
  • Workflow Optimization
  • Warehouse Management

Timeline

Client Relations Analyst

Firstsource Advantage
11.2023 - Current

Pharmacy Technician

Neighborhood Health Center
03.2023 - 11.2023

Shipment Manager

Bath And Body Works
01.2018 - 04.2020

Customer Service Cashier

Babies R Us
04.2017 - 01.2018

Sales Manager

Designer Shoe Warehouse
01.2017 - 04.2021

Pharmacy Technician

Rite Aide Pharmacy
10.2014 - 04.2017

No Degree - Nursing

D'Youville College

High School Diploma -

Kenmore West High School

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Christina Dirschedl