Christina Dirscherl
Inverness,FL
Summary
Dedicated, hardworking, and reliable professional with 18 years experience in retail. Excellent with time management to get the most accomplished without sacrificing accuracy or quality. Delivers courteous service at all times and demonstrates versatility and adapting to ever increasing complexity in the retail industry. Committed to providing the highest level of customer service. Uses interpersonal communication skills to develop and maintain long lasting professional relationships.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager
Walgreens
Crystal River, FL
01.2016 - 06.2021
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
- Encouraged professional growth and talent development in associates to increase performance in all areas.
- Experience in all departments within the store to gain knowledge and make connections with other department managers and associates.
Community Liaison
Comprehensive Home Care
Brooksville, FL
08.2015 - 01.2016
- Cultivated and developed relationships with existing and potential referral sources, and identified new partners.
- Collaborated with colleagues to discuss market information and strategies.
- Employed knowledge of home healthcare services to make appropriate care decisions and recommendations for patients.
Home Health Care Consultant
Nurse On Call Home Health
Brooksville, FL
10.2014 - 08.2015
- Established professional relationships within the community.
- Proactively educated patients with community resources.
- Filed/submitted appropriate paperwork and documentation to ensure accuracy, completion, and adherence.
- Worked closely with Doctors, Nurses, Case Managers, and other referral sources to coordinate at home nursing needs for excellent patient care.
Pharmacy Liaison
Walgreens
Inverness, FL
01.2014 - 10.2014
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Maintained compliance with state and federal drug laws.
- Stocked, labeled and delivered medications to patients and caregivers.
- Promoted Walgreens services to patients at the time of hospital discharge to prevent readmission.
- Networking with hospital staff to build relationships and promote a program that will benefit all involved.
Assistant Manager
Walgreens
Inverness, FL
01.2011 - 01.2014
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Conducted job interviews, led employee performance evaluations with constructive feedback.
- Enhanced sales by implementing merchandising and promotional improvements.
- Organized schedules, workflows and shift coverage to meet expected business demands.
Benefit Attainment Field Team
Walgreens
Inverness, FL
09.2009 - 01.2011
- Implemented the newest Pharmacy program in mulitple districts in Florida.
- Instilled new policies and procedures within stores, training staff members.
- Presentations to Store managers, Pharmacy managers, and District staff
District Pharmacy Training Coordinator
Walgreens
Inverness, FL
08.2006 - 12.2008
- Evaluated effectiveness of training programs and recommended improvements to upper management.
- Worked closely with District staff to assure all technicians were current with Walgreens certification requirements.
- Taught PTCB classes to technicians and managers, preparing team members for the required state test.
Certified Pharmacy Technician
Walgreens
Inverness, FL
06.2002 - 08.2006
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Established and updated patient profiles, including lists of medications and insurance details.
- Managed medication stocks, including conducting counts, labeling products and maintaining controls.
- Prepared pricing and instruction labels for placement on prescriptions.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Supervised inventory levels to maintain adequate supply of medications and medical supplies.
Education
High School Diploma -
Citrus High School
Inverness, FL05.2001
Skills
- Stock management
- POS systems operations
- Records maintenance
- Workforce Management
- Excellent communication
- Goal oriented
- Multitasker
Timeline
Assistant Store Manager
Walgreens
01.2016 - 06.2021
Community Liaison
Comprehensive Home Care
08.2015 - 01.2016
Home Health Care Consultant
Nurse On Call Home Health
10.2014 - 08.2015
Pharmacy Liaison
Walgreens
01.2014 - 10.2014
Assistant Manager
Walgreens
01.2011 - 01.2014
Benefit Attainment Field Team
Walgreens
09.2009 - 01.2011
District Pharmacy Training Coordinator
Walgreens
08.2006 - 12.2008
Certified Pharmacy Technician
Walgreens
06.2002 - 08.2006
High School Diploma -
Citrus High School
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