Christina Dobbs
Sachse,TX
Summary
Adept at driving operational improvements and fostering team collaboration, I leveraged IT asset management and interpersonal communication skills at Tenet Healthcare Corporation to streamline processes and enhance system integrations. My approach to IT solutions and staff development has consistently delivered above expectations, establishing a track record of impactful leadership and technical innovation.
Overview
29
29
years of professional experience
Work History
IT Manager
Tenet Healthcare Corporation
01.2020 - Current
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Developed working model for collaboration of AMS team with new Oracle HCM Cloud Solution
- Streamlined various processes working with other teams throughout the enterprise to reduce ticket count to IT for the Oracle HCM Cloud Solution
- Continue to identify new processes and reports to help reduce work for our business users
- Helped Implement Oracle HCM Cloud and move the business off legacy mainframe and custom built HR and payroll systems
- Coordinated technical training and personal development classes for staff members.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Promoted collaboration between cross-functional teams by integrating disparate systems into unified platforms for improved communication and workflow efficiency.
- Updated customers and senior leaders on progress and roadblocks.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Managed life cycle replacement of software.
- Liaised with other departments to minimize network interruptions and possible downtimes.
Business Owner
NTT DATA Formerly Dell Services
11.2016 - 12.2019
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Managed onshore and offshore teams to deliver solutions to customers in a timely manner
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Development Manager
Dell Services
09.2009 - 11.2016
- Presented project updates during executive meetings to maintain transparency around progress towards key objectives while addressing any concerns raised by leadership stakeholders.
- Balanced competing priorities and resource constraints to deliver optimal results within context of project timelines and budgetary restrictions.
- Improved overall project efficiency by setting clear goals, milestones, and expectations for development team.
- Streamlined communication channels between departments by introducing collaborative tools such as issue trackers and shared repositories.
- Implemented robust documentation practices that facilitated knowledge sharing within the development team and improved overall productivity.
- Championed a culture of innovation within the development team by encouraging experimentation with new technologies or approaches to problem solving.
- Monitored resource allocation, budget development and personnel recruitment for multiple mainframe and Web development projects.
- Led process improvement initiatives aimed at increasing efficiency within the development department while maintaining a focus on delivering high-quality products.
- Conducted regular risk assessments to proactively identify potential issues, allowing for timely resolutions before impacting project timelines.
- Mentored junior developers through regular performance reviews and one-on-one coaching sessions, fostering professional growth.
- Managed a cross-functional team of developers, QA analysts, and UX designers to create high-quality software products.
- Established strong relationships with stakeholders to ensure alignment of business objectives with software development efforts.
- Managed pre-release quality assurance processes, ensuring software met rigorous standards for functionality, performance, and security before deployment.
Software Developer
Perot Systems
01.1996 - 09.2009
- Improved software efficiency by troubleshooting and resolving coding issues.
- Saved time and resources by identifying and fixing bugs before product deployment.
- Collaborated with cross-functional teams to deliver high-quality products on tight deadlines.
- Enhanced user experience through designing and implementing user-friendly interfaces.
- Developed customized software solutions for diverse clients, resulting in increased satisfaction and repeat business.
- .Mentored junior developers to improve their technical skills, fostering a culture of continuous learning within the team.
- .Consistently met project milestones while maintaining rigorous quality control standards throughout all stages of the development life cycle.
Education
Bachelor of Science - Computer Information Systems
DeVry Institute of Technolgy
Irving, TX02.1996
Skills
- Application support
- Software Development
- IT Governance
- Teamwork and Collaboration
Timeline
IT Manager
Tenet Healthcare Corporation
01.2020 - Current
Business Owner
NTT DATA Formerly Dell Services
11.2016 - 12.2019
Development Manager
Dell Services
09.2009 - 11.2016
Software Developer
Perot Systems
01.1996 - 09.2009
Bachelor of Science - Computer Information Systems
DeVry Institute of Technolgy
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