CHRISTINA DOLAN

Produced and sold fresh artisan beef jerky.

Customer service, including welcoming customers to the viewing window to observe the jerky making process and also providing custom orders whenever possible.

Maintained and managed a commercial kitchen with an"A" rating from the Clark County Health Department.

Problem solving, overcoming business challenges.

Product marketing.

Networking with other local businesses.

• Organized and coordinated conferences and monthly meetings.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
• Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
• Filed paperwork and organized computer-based information.
• Worked with senior management to initiate new projects and assist in various processes.
• Answered high volume of phone calls and email inquiries.
• Handled incoming and outgoing mail, email and faxes.
• Volunteered to help with special projects of varying degrees of complexity.
• Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
• Promoted team productivity by keeping supplies organized and well-stocked.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
• Cultivated customer loyalty, promoted repeat business and improved sales.
• Provided information regarding charge accounts and loyalty programs.
• Responded proactively and positively to rapid change.
• Investigated and resolved customer inquiries and complaints quickly.
• Delivered prompt service to prioritize customer needs.
• Effective liaison between customers and internal departments.

• Assisted with dressing guidance, grooming, meal preparation and medication reminders.
• Assisted with daily living needs to maintain self-esteem and general wellness.
• Emotional support and companionship.
• Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
• Transported to events and activities, medical appointments and shopping trips.
• Monitored vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.