Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

CHRISTINA DOLLAR

Summary

Dynamic HR leader with proven expertise in organizational development and recruitment strategies, honed at Walmart. Excelled in enhancing employee satisfaction and reducing turnover through effective coaching and mentoring. Skilled in payroll administration and policy enforcement, significantly improving HR processes and strategic decision-making. Achieved notable success in fostering a collaborative work environment and driving continuous improvement.

Overview

28
28
years of professional experience

Work History

Lead People Management Administrator

Walmart
12.1996 - Current
  • Facilitated employee termination process and performed employee exit interviews to relay pertinent information to appropriate personnel.
  • Oversaw electronic processing to deliver appropriate paychecks and benefits to employees.
  • Created and implemented employee benefit education plan and answered benefit-related questions to help employees select options.
  • Supported well-designed compensation philosophy to promote organizational strategic plan, initiatives, and business goals.
  • Reduced turnover rates by creating a supportive work environment that encouraged open dialogue between employees and management.
  • Analyzed HR data to identify trends and areas of improvement, informing strategic decision-making processes at the executive level.
  • Enhanced employee satisfaction by conducting regular surveys and addressing concerns in a timely manner.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Organized and led staff orientation programs and training to promote collaboration.

Assistant Manager

Wal-Mart Supercenter
09.2016 - 02.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.

Customer Service Manager

Wal-Mart Supercenter
12.1996 - 09.2016
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Kept accurate records to document customer service actions and discussions.
  • Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.

Education

No Degree -

HAINES CITY HIGH
Haines City, FL
05-1991

Skills

  • HR policies and procedures
  • Coaching and mentoring
  • Organizational development
  • Recruitment strategies
  • Recruitment and hiring
  • Policy enforcement
  • Background checks
  • Payroll administration
  • Career development

Accomplishments

  • Achieved training certification by completing People Lead connect class with accuracy and efficiency.
  • Supervised team of 100 + over night staff members for a store remodel.
  • Achieved training certification by completing six weeks of management training with Wal-mart Academy Course.

Timeline

Assistant Manager

Wal-Mart Supercenter
09.2016 - 02.2021

Lead People Management Administrator

Walmart
12.1996 - Current

Customer Service Manager

Wal-Mart Supercenter
12.1996 - 09.2016

No Degree -

HAINES CITY HIGH

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CHRISTINA DOLLAR