Christina Dollar
Buford
Summary
Dynamic customer service professional with a proven track record at T&T Bar And Grill, excelling in enhancing customer satisfaction and retention. Skilled in financial transactions and effective communication, I foster strong client relationships and drive sales through teamwork and collaboration, consistently achieving goals in fast-paced environments.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
14
14
years of professional experience
Work History
Customer Sales and Service Expert
T&T Bar And Grill
10.2015 - Current
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Collaborated with team members to enhance sales strategies and improve customer satisfaction.
- Managed customer inquiries using CRM software, ensuring accurate and timely responses.
- Trained new associates on product knowledge and service standards to maintain quality support.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Provided comprehensive after-sales support, ensuring a positive experience that led to referrals and new client acquisitions.
- Developed strong relationships with clients, fostering loyalty and repeat business for the company.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Educated customers about billing, payment processing and support policies and procedures.
Host
North River Tavern
11.2020 - 04.2021
- Welcomed and seated guests, ensuring a friendly and efficient dining experience.
- Managed reservation system, optimizing table turnover and maximizing customer satisfaction.
- Assisted in coordinating front-of-house operations during peak hours to maintain service quality.
- Communicated effectively with kitchen staff to ensure timely food delivery and order accuracy.
- Monitored dining area for cleanliness, responding promptly to guest needs and inquiries.
- Gathered guest feedback to identify areas for improvement in service delivery and overall experience.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Cashier
Firehouse Subs
10.2013 - 11.2015
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at end of shifts.
- Assisted customers by answering inquiries and providing product information.
- Handled returns and exchanges, ensuring compliance with store policies.
- Collaborated with team members to maintain a clean and organized checkout area.
- Monitored inventory levels at the front end, reporting shortages to management.
- Adapted quickly to new procedures and technology updates during high-traffic periods.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Learned duties for various positions and provided backup at key times.
Cashier
Sublime Doughnuts
09.2014 - 03.2015
- Delivered exceptional customer service, contributing to positive shopping experiences.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Cashier
Lucky Buddha Restaurant
01.2014 - 03.2015
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Reduced processing errors by meticulously following transaction procedures.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Improved efficiency, organized checkout area for optimal workflow.
- Handled cash with high accuracy and took care to check bills for fraud.
- Maintained accurate cash drawer and balanced registers at end of shifts.
- Handled returns and exchanges, ensuring compliance with store policies.
- Adapted quickly to new procedures and technology updates during high-traffic periods.
- Greeted customers entering store and responded promptly to customer needs.
- Learned duties for various positions and provided backup at key times.
Sign Spinner
Vape 911
04.2014 - 01.2015
- Engaged customers through dynamic sign spinning techniques to increase brand visibility.
- Collaborated with marketing team to develop creative promotional strategies and signage displays.
- Monitored foot traffic patterns to optimize sign placement for maximum exposure.
- Trained new team members on effective sign handling and customer interaction skills.
- Maintained effectiveness high winds and rainstorms.
- Presented enthusiastic, positive image to greet customers.
- Used cell phone and text messages to stay in communication with sales team during shifts.
- Maintained knowledge of current promotions and product features.
Administrative Assistant
Nv Enterprises Training Academy
02.2012 - 03.2013
- Organized and maintained efficient filing systems to enhance document retrieval processes.
- Coordinated meetings and appointments, ensuring optimal scheduling for team productivity.
- Managed correspondence, drafting emails and memos while maintaining professional communication standards.
- Assisted in the preparation of reports and presentations, contributing to team projects and initiatives.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
Education
High School Diploma -
Stone Coast Academy
Miami, FLSkills
- Organization
- Financial transactions
- Goal oriented
- Teamwork and collaboration
- Customer service
- Direct sales
- Teamwork
- Excellent communication
- Money handling
- Stress tolerance
- Self motivation
- Hospitality and accommodation
Timeline
Host
North River Tavern
11.2020 - 04.2021
Customer Sales and Service Expert
T&T Bar And Grill
10.2015 - Current
Cashier
Sublime Doughnuts
09.2014 - 03.2015
Sign Spinner
Vape 911
04.2014 - 01.2015
Cashier
Lucky Buddha Restaurant
01.2014 - 03.2015
Cashier
Firehouse Subs
10.2013 - 11.2015
Administrative Assistant
Nv Enterprises Training Academy
02.2012 - 03.2013
High School Diploma -
Stone Coast Academy