Christina Donley
Underhill,VT
Summary
Professional in client relationship management with track record of enhancing customer satisfaction. Skilled in strategic planning and execution, resulting in improved customer engagement and loyalty. Reliable team collaborator, known for adapting to dynamic environments and achieving consistent results.
Overview
21
21
years of professional experience
Work History
Customer Success Manager
Vertek
09.2023 - 09.2024
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Made customers aware of current and new programs and services.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Achieved successful contract negotiations by thoroughly reviewing and analyzing proposals, agreements, and terms.
- platforms, and utilizing e
- Customized wording of job profiles, social media techniques, and website subscriptions.
- Met with managers to discuss vacancies, applicant qualifications, and characteristics of top candidates.
CRM/SaaS Software Design
Vertek
03.2023 - 09.2024
- Developed customized reports for improved sales forecasting and accurate performance tracking.
- Boosted CRM adoption by streamlining processes and providing comprehensive training to team members.
- Actively contributed to company growth by leveraging insights from customer data within the CRM system for strategic decision making.
- Managed customer relations on ongoing basis to maximize customer retention.
Provisioning Specialist /Project Manager
Vertek
09.2017 - 09.2023
- Conducted thorough quality checks on provisioned items, maintaining a high level of accuracy and minimizing errors.
- Maintained a keen eye for detail, ensuring that all provisioned items met client specifications and quality standards.
- Coordinated with sales and support teams to ensure smooth handoff of clients during the provisioning process.
- Collaborated with cross-functional teams to optimize inventory management and reduce lead times.
Sales Migration Specialist / Migration Manager
Vertek
05.2007 - 09.2017
- Instrumental team member for new project build-up, SMS Project 6/2008
- Strategize and assist in team development and training and process development
- Accomplish consistent highest level of New Migration orders, while Managing Provisioning Information for New Order Installs
- Analyze, evaluate and Problem Solve.
- Project Manage and Various System knowledge.
- Assist team with difficult situations , formulate solutions
- Plan, direct and prepare conference presentations for customers
- Diversify approach, personality and communication to build the relationship.
Branch Manager
CitiFinancial Inc.
07.2003 - 11.2006
- Managed business development activities including research of local market and competition, generation of new business and maintenance of existing business relations
- Assured compliance to company, state and federal guidelines
- Supervise, Coach and Motivate team of 8
- Managed and maintained branch profit portfolio, as well as maintaining and minimizing the delinquency branch portfolio.
- Top personal loan and real estate performer 2004-2005
- Top personal and real estate new money sold 2004-2005
Education
Business Management
University of Vermont
Skills
- Project management
- Project tracking
- Strategic planning
- Relationship building
- Training and onboarding
- Software maintenance
- CRM software expertise
- Ticket management
- Software testing
- Bug reporting
- Microsoft windows and office
- Salesforce experience
- Customer onboarding
- Contract administration
- Company representation
- Telecommunications
Timeline
Customer Success Manager
Vertek
09.2023 - 09.2024
CRM/SaaS Software Design
Vertek
03.2023 - 09.2024
Provisioning Specialist /Project Manager
Vertek
09.2017 - 09.2023
Sales Migration Specialist / Migration Manager
Vertek
05.2007 - 09.2017
Branch Manager
CitiFinancial Inc.
07.2003 - 11.2006
Business Management
University of Vermont
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