Summary
Overview
Work History
Education
Skills
About Me
Affiliations
Accomplishments
Work Availability
Software
Work Preference
Languages
Timeline
AdministrativeAssistant

Christina Douglass

Fort Myers,FL

Summary

Dynamic manager with extensive experience at Erickson's Drying Systems, specializing in payroll processing and customer service. Recognized for a proven track record in collections management and invoice negotiation, leading to enhanced operational efficiency. Proficient in QuickBooks, with a strong ability to build and maintain client relationships that drive engagement and ensure high satisfaction levels.

Overview

25
25
years of professional experience

Work History

Manager

Erickson's Drying Systems
Fort Myers
06.2019 - 03.2025
  • I had many roles in this company, including:
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Negotiated invoices with insurance companies.
  • Collections
  • Accounts Payable
  • Accounts Receivable
  • Payroll
  • Scheduling of appointments.
  • Invoicing
  • Phones
  • Job dox
  • Time Management.
  • Human Resources.
  • Assistant to the owner.
  • I also managed eight properties, including collecting rent, sending late notices, handling repair orders, etc.

Customer Account Specialist

Loyalty360
High Ridge
03.2012 - 03.2017
  • Managed 125 website and circular ads for grocery stores.
  • Collaborated with the marketing team to develop targeted campaigns aimed at increasing customer engagement and loyalty.
  • Customer Service

Bartender/Server

Miller's Ale House
Ft Myers
07.2013 - 11.2013
  • Participated in weekly team meetings to discuss goals and objectives set by management.
  • Completed regular bar inventories and daily requisition sheets.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

Medical Billing Assistant

Surgical Institute Lake Ozark
Lake Ozark
02.2010 - 02.2011
  • Answered customer questions to maintain high satisfaction levels.
  • Contacted insurance providers to verify insurance information and obtain billing authorization.
  • Reviewed Explanation of Benefits statements from insurers for accuracy against charges submitted to ensure proper reimbursement was received.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Conducted audits on all medical bills for accuracy before submitting them for payment.
  • Expedited payments by verifying accuracy and currency of vendor information.
  • Resolved discrepancies between provider invoices, patient accounts, and insurance reimbursement.
  • Completed and submitted appeals for denied claims.
  • Provided customer service support to patients over the phone related to billing questions or concerns.

Owner

Hunter Auto Body
Laquey
  • Insurance Verification.
  • Customer service.
  • Billing
  • Phones
  • ADP
  • Payroll

Education

Some College (No Degree) - Business Management

DeVry University

Skills

  • Payroll processing
  • Customer service
  • Invoice management
  • Insurance verification
  • Project management
  • Collections management
  • Accounts payable and receivable
  • Time management skills
  • Insurance claims processing
  • Excel spreadsheets
  • Multi-line phone systems
  • QuickBooks expert

About Me

I moved here in 2013 with my husband whom passed away in 2019. I had to take a short break and take care of him from 2017-2019. Unfortunately he passed away in February 2019, With my mom's passing 48 days later with breast cancer. I then pulled myself together and went to work for Erickson's. I married again in Dec 2023 to my bestfriend, he is a Firefighter/EMT, I love the outdoors, boating, fishing and traveling. I am hard worker and willing to learn and succeed.

Affiliations

  • Boating
  • Hunting
  • Spending time with family
  • Traveling

Accomplishments

  • Collections of over 3 million dollars
  • Helped manage a million dollar project
  • Supervised team of 10 staff members.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Jobdox

Innago

ADP

Quickbooks

Microsoft

Excel

Work Preference

Work Type

Full Time

Important To Me

Career advancement401k matchPaid sick leave

Languages

English
Native language

Timeline

Manager

Erickson's Drying Systems
06.2019 - 03.2025

Bartender/Server

Miller's Ale House
07.2013 - 11.2013

Customer Account Specialist

Loyalty360
03.2012 - 03.2017

Medical Billing Assistant

Surgical Institute Lake Ozark
02.2010 - 02.2011

Owner

Hunter Auto Body

Some College (No Degree) - Business Management

DeVry University

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Christina Douglass