Christina Drummond
26 Regent Street,Kingston
Summary
Dedicated and high-energy Server with a strong background in delivering exceptional guest service in fast-paced hospitality environments. Experienced in providing attentive, professional service while managing multiple tasks with accuracy and ease. Recently expanded skills as a Casino Table Games Dealer, demonstrating strong adaptability, quick learning, and the ability to excel in new roles. Customer-focused, reliable, and committed to creating positive, memorable experiences for every guest.
Overview
4
4
years of professional experience
Work History
Table Games Dealer
Harrah's Cherokee Casino Resort
11.2025 - Current
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Assisted players with placing bets, educating on game rules to increase understanding.
Server/Team Lead
Jamrock Jerk
04.2025 - 10.2025
- Led daily operations of the food cart, ensuring smooth service flow and a clean, organized work environment.
- Took customer orders promptly and accurately, recommending menu items and addressing dietary preferences or restrictions.
- Oversaw a small team of staff, delegating tasks such as food prep, customer service, and restocking during peak hours.
- Ensured high standards of food presentation, quality, and cleanliness in compliance with health and safety regulations.
- Trained new team members on proper food handling, POS usage, and customer service best practices.
- Handled customer inquiries, resolved complaints on the spot, and maintained a positive, welcoming atmosphere.
- Managed inventory levels, monitored stock rotation, and communicated supply needs to management or vendors.
- Processed cash, card, and mobile payments efficiently and reconciled the cash drawer at the end of each shift.
- Maintained a fast-paced service environment while ensuring each guest received friendly, personalized service.
- Supported setup and breakdown of the cart daily, including transporting supplies and securing equipment.
Customer Service Representative
Concentrix
07.2024 - 03.2025
- Assisted customers via live chat with order inquiries, faulty products, shipping issues, and service complaints.
- Provided real-time support by addressing customer concerns promptly and delivering clear, concise information.
- Maintained courteous and professional communication while ensuring high-quality customer service.
- Demonstrated strong attention to detail and the ability to respond quickly and accurately in a fast-paced environment.
- Resolved customer issues efficiently, contributing to customer satisfaction and retention.
- Efficiently managed 150+ chats daily while maintaining high-quality service.
Server Assistant
Triple Century Sports Bar and Grill
02.2023 - 06.2024
- Assisted servers with clearing tables, refilling drinks, and delivering food to guests.
- Collaborated with the kitchen team to ensure timely food delivery and order accuracy.
- Provided support during peak hours, contributing to the overall efficiency of the dining operation.
- Assisted in setting up and breaking down dining areas before and after service.
- Demonstrated a strong commitment to teamwork and effective communication.
Server
Regency Bar and Lounge
03.2022 - 01.2023
- Greet and seat guests, providing a warm and welcoming atmosphere.
- Take and accurately input food and beverage orders, catering to specific dietary needs and preferences.
- Deliver food and beverages promptly, ensuring accuracy and presentation meet the restaurant’s standards.
- Provide attentive and personalized service, addressing any customer inquiries or concerns.
- Collaborate with kitchen and bar staff to ensure smooth communication and efficient service.
- Process payments, handle cash transactions, and reconcile receipts at the end of each shift.
Education
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Caribbean Maritime University
Kingston07.2021
High School Diploma - undefined
The Convent of Mercy Academy "Alpha"
Kingston07.2018
Skills
- Communication Skills
- Catering Activities
- Foods
- Presentations
- Cash Register Operation
- Team Working
- Adaptability
- Table Clearing
- Food Delivery
- Restaurant Operation
- Food Industry
- Service Orientation
- Success Driven Person
Languages
English
Timeline
Table Games Dealer
Harrah's Cherokee Casino Resort
11.2025 - Current
Server/Team Lead
Jamrock Jerk
04.2025 - 10.2025
Customer Service Representative
Concentrix
07.2024 - 03.2025
Server Assistant
Triple Century Sports Bar and Grill
02.2023 - 06.2024
Server
Regency Bar and Lounge
03.2022 - 01.2023
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Caribbean Maritime University
High School Diploma - undefined
The Convent of Mercy Academy "Alpha"