Christina Duffany
Ripley,TN
Summary
Diligent Retail Assistant Manager with solid background in retail sales and customer engagement as well as Store Management training. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
8
8
years of professional experience
Work History
Sales Associate
Cracker Barrel Old Country Store Inc
10.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
Line Technician
Unilever Covington Ice Cream Factory
03.2023 - 08.2024
- Enhanced equipment lifespan through timely inspections of machinery for wear and tear, ensuring optimal performance.
- Increased production rates by troubleshooting and resolving technical issues in a time-sensitive manner.
- Documented all operations and managed communication with team members.
- Ensured workplace safety by adhering to company policies and industry regulations while performing tasks.
- Maintained and operated automated manufacturing equipment.
- Inspected all products for quality and optimum performance.
- Adjusted equipment and troubleshot issues.
Barcode Operator
Westlake Pipe and Fittings
08.2021 - 03.2023
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
- Minimized defects in finished products through close attention to detail during the molding process and prompt identification of potential issues.
Assistant Retail Store Manager
Dollar General Store
09.2020 - 08.2021
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Completed routine store inventories.
- Empowered team members by delegating tasks effectively while also offering guidance when needed.
- Trained and managed associates in customer service and sales techniques.
- Managed scheduling for store shifts to accomplish proper staffing.
- Assisted store manager in meeting standards for customer service and quality.
- Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
Assistant Store Manager
Dollar Tree Stores
06.2017 - 09.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Education
Bachelor of Science - Business Management And Sales
Colorado Techincal Univeristy-Online
Online06-2028
Skills
- Effective team collaboration
- Effective time management
- Critical thinking abilities
- Listening skills
- Strong ability to manage multiple tasks
- Problem-solving
- Proficient in relationship building
- Reliable and punctual
- High-quality client service
- Relationship building
- Cash handling
- Receiving and organizing shipments
- Product sales
Timeline
Sales Associate
Cracker Barrel Old Country Store Inc
10.2024 - Current
Line Technician
Unilever Covington Ice Cream Factory
03.2023 - 08.2024
Barcode Operator
Westlake Pipe and Fittings
08.2021 - 03.2023
Assistant Retail Store Manager
Dollar General Store
09.2020 - 08.2021
Assistant Store Manager
Dollar Tree Stores
06.2017 - 09.2020
Bachelor of Science - Business Management And Sales
Colorado Techincal Univeristy-Online
Similar Profiles
Rizhon A'QuilRizhon A'Quil
Server at Cracker Barrel Old Country StoreServer at Cracker Barrel Old Country Store
Noah WiseNoah Wise
Cashier at Cracker Barrel Old Country StoreCashier at Cracker Barrel Old Country Store
Mia BlackmonMia Blackmon
Restaurant Waiter at Cracker Barrel Old Country Store IncRestaurant Waiter at Cracker Barrel Old Country Store Inc
Kaylan GravesKaylan Graves
Substitute Teacher, K-12 at Lauderdale County Board Of EducationSubstitute Teacher, K-12 at Lauderdale County Board Of Education
Moneka Temple-BondsMoneka Temple-Bonds
Cosmetology Instructor at Tennessee College of Applied Technology- NorthwestCosmetology Instructor at Tennessee College of Applied Technology- Northwest