Christina Dula
Philadelphia,PA
Summary
I'm experienced in working in a fast-paced environments, with an upbeat positive attitude. I have worked in the healthcare industry for over 8 years. I've worked in Medical Records , Medical Billing & coding, an Intake Receptionist for a drug & alcohol rehabilitation program, a Healthcare assistant for an 3rd party insurance company for Fidelity & American Airlines and lastly a HHA. As you can see I am easy to cross train if needed and dedicated to growing in learning new skills or challenges. I am not afraid to take on new roles. I prefer to stay within the healthcare industry because I enjoy working with others as well as helping make a difference.
Overview
12
12
years of professional experience
1
1
Certification
Work History
HHA
Mimi Homecare Aid
12.2023 - 08.2024
- Collaborated with treatment team and stakeholders to optimize client care by gathering information, tools and resources.
- Handled clients safely and appropriately to minimize risk of physical injury.
- Conducted behavior reduction assessments and skills acquisition and develop client materials.
- Conducted thorough observations and assessments of clients, identifying areas of strength and areas requiring intervention.
- Identified, recorded and enlisted data for prescribed personal hygiene training regimen.
- Increased parent engagement in therapy sessions by providing supportive resources and guidance on effective strategies.
- Maintained clean, safe and organized work environment to facilitate therapeutic treatment.
- Attended training to acquire and maintain technical knowledge.
- Empowered clients by teaching self-advocacy skills and promoting awareness of their rights within academic, social, and work environments.
- Built strong relationships with families, working collaboratively to enhance the home environment for optimal client progress.
- Exercised confidentiality to protect client diagnosis and treatment in compliance with HIPAA standards and regulations.
- Improved client independence by teaching essential life skills such as self-care, organization, and budgeting.
- Collaborated with multidisciplinary teams to develop comprehensive interventions for optimal client progress.
- Conducted ongoing research on evidence-based practices in autism intervention, ensuring the most effective strategies were utilized in client treatment plans.
- Led activities that developed students' physical, emotional, and social growth.
- Planned daily activities to keep students engaged and on track with learning goals.
Health Care Provider
Accolade
01.2023 - 11.2023
- Reached out to providers concerning claims and billing issues with the members
- Navigated the healthcare system for the members
- Resolve insurance issues regarding the members health care plan
- Reached out to healthcare companies
- Initiated assistance regarding the members medical concerns
- Answer several calls a day using a strict HIPPA process
- Entered and analyzed data with the member's permission daily
- Identified problems with medical claims and resolved the issues with the member
- Worked on a 3 monitor computer system
- Handled personal information with sensitive care
- Helped members find a health care plan designed for them
Home Health Aide
Household Staffing Healthcare
02.2019 - 08.2022
- Personal care: Assisting with bathing, dressing, grooming, eating, and toileting
- Medication management: Helping patients take their medications as prescribed, including organizing dosages and providing reminders
- Monitoring vital signs: Tracking a patient's temperature, respiration, and other vital signs to identify any changes
- Documenting care: Keeping records of patient care and services provided
- Emotional support: Building relationships with patients to reduce feelings of isolation and loneliness
- Meal preparation: Preparing meals that meet a patient's dietary needs and helping them feed themselves
- Light housekeeping: Doing laundry, vacuuming, and other light housekeeping tasks
- Companionship: Providing companionship and emotional support
- Advice: Giving guidance and advice to patients and their families about diet and exercise
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Assisted disabled clients to support independence and well-being.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Followed nutritional plans to prepare optimal meals.
- Provided transportation and appointments management.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Scheduled and coordinated medical appointments.
- Developed and implemented care plans for clients.
- Constructed cognitively stimulating activities.
- Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
Billing Clerk/Quality Assurance
Sobriety Through Out Patient
01.2014 - 04.2018
- Ensured all insurance claims and services are implemented at the highest standards of accuracy
- Automatic processing
- SLA fulfillment
- Manage efficient cash flow reporting
- Identifying issues and resolving them independently
- Applied and analyzed data for review by senior management
- Prepared weekly reports within tight deadlines
- Monitored and updated policies and procedures to include regulatory changes
- Work with multiple screens and computer programs to complete duties
- Quick books
- Connecting with clients: QA professionals connect with clients and help improve their experience
- Planning, executing, and overseeing product inspection and testing
Intake Coordinator/Receptionist
Sobriety Through Out Patient
11.2012 - 02.2018
- Responsible for enrolling new patients daily
- Provided highest quality of customer service while assisting clients and therapists
- Scheduled appointments and meetings with clients and therapist using an online system
- Responded to high call volume inbound calls, assisting with inquiries and concerns; directed to appropriate personnel
- Completed outgoing calls using a multi-line business phone
- Responsible for verifying patients' medical insurance
- Responsible for documentation of client information into company database
- Ability in use of multiple computer software such as Microsoft Outlook, Excel and Word
- Patient records: Intake coordinators create and maintain patient records
- Coordinate patient referrals from healthcare providers
- Communicate with patients, coworkers, and doctors on a daily basis
- Assess and interview patients seeking help at medical facilities or social services organizations
- Excellent proactive problem solvers who can streamline intake procedures and enhance patient flow
Medical Records
Sobriety Through Out Patient
03.2012 - 11.2012
- Responsible for important documents and medical charts daily
- Filed paperwork using an online system
- Organized medical charts using a color coded and alphabetical order
- Responsible for signing charts in and out from the requests of psychologist and therapist
- Responsible for missing information in charts and paperwork
- I help prepare for city and state inspections
- Used medical terms
- Skilled in database
- Enter patient medical history, allergies, and medications into our electronic medical records system (Mod Med)
- Update patient's electronic chart with
- Refill prescriptions through ERX system
Education
Bachelor's degree - Business Administration
Penn foster online school
Fort Washington, PA04.2020
Skills
- Medical coding
- EMR systems
- Medical records
- Insurance Verification
- Excel
- Medical office experience
- Medical Scheduling
- Word
- Microsoft Outlook
- Microsoft Excel
- Medical Terminology
- Medical billing
- Vital Signs
- HIPAA
- Home Care
- Patient Care
- ICD-10
- Computer Skills
- Nutrition management
- Seizure response protocols
- Palliative care knowledge
- Infection control practices
- Bedbound patient care
- Medication assistance
- Respiratory care assistance
- First aid and CPR
- Mobility support
- Care plan management
- Wound care
- Bedside care
- Crisis intervention
- Medical terminology and equipment
- Home health aide (HHA)
Certification
CNA
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
HHA
Mimi Homecare Aid
12.2023 - 08.2024
Health Care Provider
Accolade
01.2023 - 11.2023
Home Health Aide
Household Staffing Healthcare
02.2019 - 08.2022
Billing Clerk/Quality Assurance
Sobriety Through Out Patient
01.2014 - 04.2018
Intake Coordinator/Receptionist
Sobriety Through Out Patient
11.2012 - 02.2018
Medical Records
Sobriety Through Out Patient
03.2012 - 11.2012
Bachelor's degree - Business Administration
Penn foster online school
CNA
Similar Profiles
Martin KasarovMartin Kasarov
Cashier at "Mimi Corporation-67"Ltd.Cashier at "Mimi Corporation-67"Ltd.
Adeem MahamidAdeem Mahamid
Logistics Manager at Mimi Luzon INCLogistics Manager at Mimi Luzon INC
Maximiliano Hernandez SanchezMaximiliano Hernandez Sanchez
Barman at Mimi E CocoBarman at Mimi E Coco