Christina Dunbar
Clermont,FL
Summary
Proficient in customer engagement and problem resolution, with a strong background in high-volume service settings. Recognized for maintaining high standards of quality and professionalism, leading to numerous accolades for exceptional service delivery. Adept at utilizing performance metrics to inform strategies that enhance customer satisfaction and team efficiency. Driven to exceed expectations and promote a supportive workplace culture.
Overview
12
12
years of professional experience
Work History
Care Team Representative
Sedgwick
08.2025 - Current
- Respond to inbound calls, emails, or messages from claimants, clients, and providers in a courteous and efficient manner.
- Gather and verify information related to claims, incidents, or benefits.
- Document all interactions accurately in the claims management system.
- Assist claimants with understanding the claims process, required forms, and next steps.
- Coordinate with adjusters, nurses, and other internal team members to ensure timely resolution of claims or inquiries.
- Follow established procedures for data confidentiality and compliance with regulatory requirements.
- Meet performance metrics including call quality, responsiveness, and customer satisfaction.
- Provide empathetic and knowledgeable service, promoting Sedgwick's values of care and integrity.
Assistant Store Manager
BoxLunch
09.2024 - 12.2024
- Oversaw daily operations and administrative functions of a retail store.
- Managed scheduling, payroll tracking, and performance reports.
- Collaborated with HQ partners and retail leadership for business planning and execution.
- Utilized sales reports and trend analysis to inform decision-making.
- Assisted with recruiting, onboarding, and development of new hires.
- Assisted in managing daily store operations, ensuring compliance with company policies.
- Implemented inventory management practices to optimize stock levels and reduce shrinkage.
- Collaborated with the store manager to execute promotional strategies and drive sales growth.
- Mentored new employees, fostering a positive work environment and enhancing team performance.
- Conducted regular assessments of store layout, improving the customer shopping experience.
Barista
Universal Citywalk Orlando
09.2021 - 04.2024
- Multiple Locations of corporate and licensed stores from MAY 2017-JAN 2019 | SEP 2021 - APR 2024 | JUNE 2024 - OCTOBER 2024
- Delivered exceptional customer service in one of the highest-traffic Starbucks locations.
- Resolved customer issues quickly and professionally, maintaining brand satisfaction.
- Promoted guest engagement and upsold products to drive revenue.
- Recognized for reliability, professionalism, and team collaboration.
- Trained new baristas on operational procedures and customer service expectations.
- Crafted high-quality beverages while adhering to Starbucks standards for taste and presentation.
- Streamlined workflow processes to enhance efficiency during peak hours.
- Maintained cleanliness and organization of workstations in compliance with health regulations.
- Provided exceptional customer service by engaging with patrons and resolving issues promptly.
- Assisted in inventory management, ensuring accurate stock levels are maintained daily.
- Developed customized drink recipes based on customer preferences and seasonal offerings.
- Implemented feedback mechanisms to improve team performance and customer satisfaction rates.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained administrative order at high-volume POS stations and handled service recovery independently.
- Trained in troubleshooting POS and resolving service outages, acting as a point-of-contact for technology issues.
- Collaborated with cross-functional teams in a corporate environment.
Costuming Hostess
Walt Disney World Corporation
01.2019 - 09.2021
- Delivered positive and supportive service to Cast Members at shift check-in.
- Managed costume logistics with a focus on internal guest satisfaction.
- Worked under pressure while staying upbeat and courteous.
- Coordinated costume fittings for performers, ensuring timely preparation for shows and events.
- Managed inventory of costumes, maintaining organization and availability for seamless performances.
- Trained new staff on costume care procedures, enhancing team efficiency and service quality.
- Oversaw daily maintenance of costumes, ensuring quality standards were consistently met.
Deli Clerk / Cashier
Publix
07.2013 - 11.2016
- Supported customers with food orders, payments, and product knowledge.
- Certified in food safety and known for friendly, efficient service.
- Handled multi-department duties with a customer-first approach.
- Provided exceptional customer service by assisting customers with deli product selections and inquiries.
- Operated slicing equipment and scales to ensure precise portioning of meats and cheeses.
- Maintained cleanliness and sanitation standards in deli area, complying with health regulations.
- Prepared and displayed deli items attractively to enhance customer appeal and drive sales.
- Collaborated with team members to streamline workflow during peak hours, improving efficiency.
Education
High School Diploma -
Pembroke Pines Charter High School
Pembroke Pines05-2012
Skills
- Customer Satisfaction
- Scheduling
- Multitasking
- Documentation
- Technology Troubleshooting
- Adaptability
- Active Listening
- Performance Metrics
- Team Collaboration
- Regulatory Compliance
- Time Management
- Data Entry
- Claims Processing
- Communication
- Customer Engagement & Retention
- Conflict Resolution
- Point-of-Sale (POS) Systems
- Brand Representation
- Problem Solving
- Upselling Techniques
Timeline
Care Team Representative
Sedgwick
08.2025 - Current
Assistant Store Manager
BoxLunch
09.2024 - 12.2024
Barista
Universal Citywalk Orlando
09.2021 - 04.2024
Costuming Hostess
Walt Disney World Corporation
01.2019 - 09.2021
Deli Clerk / Cashier
Publix
07.2013 - 11.2016
High School Diploma -
Pembroke Pines Charter High School