Summary
Overview
Work History
Education
Skills
Accomplishments
Illinois Hospitality Lodging Association Stars of the Industry Nominee
Timeline
BusinessAnalyst
Christina Dungca-Lico

Christina Dungca-Lico

Chicago,IL

Summary

A trusted and strategic partner to senior leadership executives in the hospitality industry. I specialize in managing complex schedules, coordinating cross-functional teams, and optimizing administrative processes to enhance efficiency and enable executives to focus on strategic initiatives.


My strong interpersonal and organizational skills allow me to foster collaboration across diverse teams and deliver exceptional results in a fast-paced environment.


Beyond my administrative expertise, I bring a unique blend of skills from my background in retail and visual management, which enables me to connect operational excellence with brand presentation and customer engagement. I have proudly led impactful social responsibility programs, strengthening community ties and advancing sustainability initiatives that align with company values.




Overview

25
25
years of professional experience

Work History

Executive Assistant to the GM and AVP, Operations

Hilton Chicago and Hilton Hotels
07.2020 - 10.2024
  • Provided executive-level support to the General Manager of Hilton Chicago and Area Vice President overseeing multiple properties in the Midwest region.
  • Managed complex schedules, including coordinating meetings, travel arrangements, and property visits for the leadership team.
  • Acted as a central liaison between the Area Vice President, General Managers, and corporate stakeholders to ensure smooth communication and alignment of operational goals.
  • Prepared and review confidential documents, including presentations, financial reports, and performance metrics.
  • Provided critical support during high-pressure situations, ensuring clear communication and effective problem-solving.
  • Spearheaded Hilton Chicago’s social responsibility initiatives, fostering community partnerships and sustainability efforts.
  • Assisted in overseeing multi-property projects, ensuring deadlines and objectives are met with precision.
  • Coordinated and support regional leadership meetings, conferences, and team-building events.
  • Monitored and addressed guest satisfaction trends by compiling and analyzing feedback for strategic improvements.
  • Recognized for exceptional organizational and multitasking abilities, effectively balancing competing priorities in a fast-paced environment.

Executive Assistant to the General Manager

Hilton Chicago
03.2007 - 06.2020
  • Coordinated and managed the General Manager’s complex schedule, including internal and external meetings, events, and travel.
  • Drafted, reviewed and managed communications on behalf of the General Manager with precision and professionalism.
  • Helped track key performance indicators for departments under the General Manager’s oversight.
  • Acted as the primary point of contact between the General Manager and department heads, corporate teams, owners, and external partners.
  • Oversaw special projects and initiatives, ensuring they align with the hotel’s strategic goals and are completed on time.
  • Facilitated communication and collaboration between departments, ensuring alignment with the General Manager’s vision.
  • Coordinated special arrangements for VIP guests, including welcome amenities, room preferences, and concierge services.

Executive Assistant to the Hotel Manager

Hilton Chicago
03.2000 - 02.2007
  • Scheduled and managed the Hotel Manager’s appointments, meetings, and events.
  • Created, edited and managed reports, presentations, and correspondence.
  • Organized and maintained records for operational reports, performance metrics, budgets, and guest feedback.
  • Escalated and addressed operational issues to ensure smooth daily functions.
  • Supported the review and analysis of guest satisfaction scores and feedback.
  • Handled internal and external correspondence with tact and professionalism.
  • Coordinated the handling of VIP guest requests or complaints.
  • Organized and coordinated leadership meetings and follow-ups on action items.

Education

Business - Fashion Buying & Merchandising

Nassau Community College
Garden City, NY

Skills

  • Hospitality Industry Expertise
  • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), Concur, and OnQ
  • Coordinating complex schedules, meetings, and travel arrangements across multiple properties
  • Creating and managing executive-level presentations, reports, and correspondence
  • Filtering and prioritizing communications to ensure timely responses and delegation
  • Acting as a liaison between multiple hotel properties, leadership teams, and corporate offices
  • Supporting and tracking multi-property initiatives, ensuring objectives and deadlines are met
  • Fostering positive relationships with clients, employees, and community partners
  • Managing multiple tasks and deadlines with efficiency in a fast-paced environment

Accomplishments

    Recognized for hospitality industry expertise in leading social responsibility initiatives that strengthened community engagement and brand reputation.

Illinois Hospitality Lodging Association Stars of the Industry Nominee

IHLA's Stars of the Industry Awards Program was established in 1996 to recognize and honor the best hospitality employees for their outstanding accomplishments, service and leadership in the hotel and lodging industry. Illinois has thousands of exceptional employees who help our millions of visitors enjoy their stay in our great state. Three time IHLA Stars of the Industry nominee in 2006, 2011 and 2021.

Timeline

Executive Assistant to the GM and AVP, Operations

Hilton Chicago and Hilton Hotels
07.2020 - 10.2024

Executive Assistant to the General Manager

Hilton Chicago
03.2007 - 06.2020

Executive Assistant to the Hotel Manager

Hilton Chicago
03.2000 - 02.2007

Business - Fashion Buying & Merchandising

Nassau Community College

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Christina Dungca-Lico