Overview
Work History
Timeline
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CHRISTINA T. DURAN

Overview

26
26
years of professional experience

Work History

Firearm Transaction Approval Program (FTAP) Analyst

Delaware State Police
02.2024 - Current
  • Collected, organized, and analyzed a large amount of information and criminal history data and extracts significant facts
  • Determined eligibility to receive or possess a firearm.
  • Identified leads for possible follow-up by investigations.
  • Conducted documentation analysis, discovered connections through the analysis.
  • Prepared information regarding citizen’s ability to lawfully receive a firearm which may include computerized charts, graphs, tables, maps, and other necessary documentation to support or deny an application.
  • Received and recorded information from Federal Firearm Licensee regarding firearm transactions.
  • Prepared documentation for FTAP appeal hearings.
  • Conducted research on potential firearm transferees to aid in the approval or denial process.
  • Communicated with various jurisdictions to understand or determine case dispositions and obtain documentation to support same.

Paralegal/FOIA Coordinator

Delaware State Police
05.2019 - 02.2024
  • Received, reviewed, tracked and responded to FOIA requests within the time period allotted.
  • Assisted with responding to subpoenas and collected documents responsive to requests made in litigation against the Division.
  • Supported DSP Executive staff and the Deputy Attorney General assigned to DSP.
  • Communicated effectively with requesters and other state and federal agencies.
  • Reviewed state and federal codes, laws, rules, regulations, policies, and procedures to ensure compliance of legal actions and processes.
  • Worked in a confidential environment.

Chauffeur Manager/Senior Chauffeur

Campbell Premier Fleet
06.2020 - Current
  • Safely transports clients in luxury sedans, SUVs, or other vehicles.
  • Provided a hospitable and professional experience for passengers.
  • Used company-provided navigation and GPS systems to ensure timely and efficient trips.
  • Followed all traffic laws and company safety protocols.
  • Maintained the cleanliness and readiness of the vehicle.
  • Logged trips, mileage, and other pertinent information as needed.
  • Ability to work flexible hours, including early mornings and late nights.

Fraud Representative

Bank of New York & Mellon
03.2017 - 05.2019
  • Recognized by Senior Leadership for exemplary execution of primary duties with regard to accuracy and speed.
  • Identified errors or problems during independent investigation; routinely recommended solutions to supervision.
  • Acted as back up to supervisor on routine duties and assumed authority in supervisors absences as required.
  • Investigate credit billing errors and cardholder disputes, processes necessary adjustments or provides explanation of account activity in accordance with the guidelines of the VISA/MasterCard and Federal Regulations (REG-E).

Team Lead Operations Representative

Bank of America, N.A.
07.2012 - 02.2017
  • Processes legal subpoena documents for Federal, State, Civil, and Criminal cases that are seeking BofA customer records for trial.
  • Interprets subpoena demands, fulfills account documentation requests, and manages case files by leveraging a host of systems.
  • Regularly corresponds with banking centers, internal and external attorneys, as well as Federal and State agencies to manage timely production of requested records and ensure full compliance of subpoenas.

Lead Operation Representative; Legal Order Processing

Bank of America, N.A.
07.2012 - 02.2017
  • Telephone Operations; Handled incoming calls from customers, attorneys, and government agencies about garnishments, levies, and liens on deposit accounts, saving accounts, etc.
  • Designed & implemented employee database to assist in call flow specifically for Legal Order Processing Employees.
  • Reviewed legal documents, processed new levies, and returned mail.

Senior Fraud Analyst II

Bank of America, N.A.
07.2012 - 02.2017
  • Reviewed accounts for potential fraud and documented review findings in a concise yet thorough write up.
  • Detected and prevented credit card fraud by remaining vigilant and closely following policy and procedures.
  • Assisted customers in filing fraud claims in order to protect their identities.

Deployment in Manama, Bahrain

United States Navy
08.2000 - 03.2003
  • Provided technical support to customers in need of advice, assistance, & training in applying hardware & software systems
  • Consulted with customers to refine functional duties
  • Translate duty requirements into technical specifications

Timeline

Firearm Transaction Approval Program (FTAP) Analyst

Delaware State Police
02.2024 - Current

Chauffeur Manager/Senior Chauffeur

Campbell Premier Fleet
06.2020 - Current

Paralegal/FOIA Coordinator

Delaware State Police
05.2019 - 02.2024

Fraud Representative

Bank of New York & Mellon
03.2017 - 05.2019

Team Lead Operations Representative

Bank of America, N.A.
07.2012 - 02.2017

Lead Operation Representative; Legal Order Processing

Bank of America, N.A.
07.2012 - 02.2017

Senior Fraud Analyst II

Bank of America, N.A.
07.2012 - 02.2017

Deployment in Manama, Bahrain

United States Navy
08.2000 - 03.2003
CHRISTINA T. DURAN