Firearm Transaction Approval Program (FTAP) Analyst
Delaware State Police
02.2024 - Current
Collected, organized, and analyzed a large amount of information and criminal history data and extracts significant facts
Determined eligibility to receive or possess a firearm.
Identified leads for possible follow-up by investigations.
Conducted documentation analysis, discovered connections through the analysis.
Prepared information regarding citizen’s ability to lawfully receive a firearm which may include computerized charts, graphs, tables, maps, and other necessary documentation to support or deny an application.
Received and recorded information from Federal Firearm Licensee regarding firearm transactions.
Prepared documentation for FTAP appeal hearings.
Conducted research on potential firearm transferees to aid in the approval or denial process.
Communicated with various jurisdictions to understand or determine case dispositions and obtain documentation to support same.
Paralegal/FOIA Coordinator
Delaware State Police
05.2019 - 02.2024
Received, reviewed, tracked and responded to FOIA requests within the time period allotted.
Assisted with responding to subpoenas and collected documents responsive to requests made in litigation against the Division.
Supported DSP Executive staff and the Deputy Attorney General assigned to DSP.
Communicated effectively with requesters and other state and federal agencies.
Reviewed state and federal codes, laws, rules, regulations, policies, and procedures to ensure compliance of legal actions and processes.
Worked in a confidential environment.
Chauffeur Manager/Senior Chauffeur
Campbell Premier Fleet
06.2020 - Current
Safely transports clients in luxury sedans, SUVs, or other vehicles.
Provided a hospitable and professional experience for passengers.
Used company-provided navigation and GPS systems to ensure timely and efficient trips.
Followed all traffic laws and company safety protocols.
Maintained the cleanliness and readiness of the vehicle.
Logged trips, mileage, and other pertinent information as needed.
Ability to work flexible hours, including early mornings and late nights.
Fraud Representative
Bank of New York & Mellon
03.2017 - 05.2019
Recognized by Senior Leadership for exemplary execution of primary duties with regard to accuracy and speed.
Identified errors or problems during independent investigation; routinely recommended solutions to supervision.
Acted as back up to supervisor on routine duties and assumed authority in supervisors absences as required.
Investigate credit billing errors and cardholder disputes, processes necessary adjustments or provides explanation of account activity in accordance with the guidelines of the VISA/MasterCard and Federal Regulations (REG-E).
Team Lead Operations Representative
Bank of America, N.A.
07.2012 - 02.2017
Processes legal subpoena documents for Federal, State, Civil, and Criminal cases that are seeking BofA customer records for trial.
Interprets subpoena demands, fulfills account documentation requests, and manages case files by leveraging a host of systems.
Regularly corresponds with banking centers, internal and external attorneys, as well as Federal and State agencies to manage timely production of requested records and ensure full compliance of subpoenas.
Lead Operation Representative; Legal Order Processing
Bank of America, N.A.
07.2012 - 02.2017
Telephone Operations; Handled incoming calls from customers, attorneys, and government agencies about garnishments, levies, and liens on deposit accounts, saving accounts, etc.
Designed & implemented employee database to assist in call flow specifically for Legal Order Processing Employees.
Reviewed legal documents, processed new levies, and returned mail.
Senior Fraud Analyst II
Bank of America, N.A.
07.2012 - 02.2017
Reviewed accounts for potential fraud and documented review findings in a concise yet thorough write up.
Detected and prevented credit card fraud by remaining vigilant and closely following policy and procedures.
Assisted customers in filing fraud claims in order to protect their identities.
Deployment in Manama, Bahrain
United States Navy
08.2000 - 03.2003
Provided technical support to customers in need of advice, assistance, & training in applying hardware & software systems
Consulted with customers to refine functional duties
Translate duty requirements into technical specifications
Timeline
Firearm Transaction Approval Program (FTAP) Analyst
Delaware State Police
02.2024 - Current
Chauffeur Manager/Senior Chauffeur
Campbell Premier Fleet
06.2020 - Current
Paralegal/FOIA Coordinator
Delaware State Police
05.2019 - 02.2024
Fraud Representative
Bank of New York & Mellon
03.2017 - 05.2019
Team Lead Operations Representative
Bank of America, N.A.
07.2012 - 02.2017
Lead Operation Representative; Legal Order Processing
Multiple (Program Manager, Supervisor, OEM Approval Specialists, Program Assistant) at Chevron Oronite Company LLCMultiple (Program Manager, Supervisor, OEM Approval Specialists, Program Assistant) at Chevron Oronite Company LLC
<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA
Florida Program Approval Coordinator & Inspector at Association Of Christian Schools InternationalFlorida Program Approval Coordinator & Inspector at Association Of Christian Schools International