Christina Dyson
Dallas,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results, bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Independent Sales Contractor
IM Academy (Work At Home)
02.2017 - 01.2023
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Created and deployed successful marketing collateral to highlight offerings and engage customers at appointments, trade shows and networking events.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Conducted daily follow-up calls to answer client's questions and manage sales process.
- Used strong customer service skills to develop loyal customer base
- Contributed to team objectives in fast-paced environment.
- Market online using various platforms to find potential clients learning Financial and investing skills.
- Mentor, Coach, and assist clients with completing training, providing customer satisfaction, and helping them implement what they've learned.
- Input Client data into an system to register for Forex Trading Education.
- Respond to Emails, Text and voice messages and provide satisfactory customer service.
- Used strong customer service skills to develop loyal customer base, increasing repurchasing rate 20%
Sales Director (Work at Home)
Financial Education Services
01.2013 - 02.2017
- Exceeded sales goals through effective time management and resource allocations.
- Executed strategic plans for growth and new acquisitions.
- Utilized consumer trends to shape sales approaches.
- Worked with clients to increase knowledge of Credit restoration language and business.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
I.T./Security/Call Center/Electronic Records
Virtua Health Care (Medsys Group)
06.2009 - 12.2010
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Handled security administration making sure all employees and non employee badges were up to date in system.
- Completed basic I.T. Work testing out various programs for all hospitals in New Jersey and surrounding areas.
- Worked in call center, taking all trouble tickets and putting it into system and routed ticket to correct department to fix various issues such as, printer, employee login information, fax machines, and or application and software issues.
- Verified patient medical records assured all information was correct before transferring patient record electronically.
Education
Diploma (Certification) - Medical Office Management – Diploma
Thompson Institute
Chambersburg, PA05.2001
High School Diploma -
Overbrook High School
Philadelphia, PA06.2000
Skills
Proficient in MS Word, MS Excel, Telephone Communication, Typing, Outlook, Medical Records, Customer Service, Data Entry, Medical Records, Business Sales, Credit Services, Self-Management, Self-Organization, Customer Chat & Email Services, Sales Techniques
Timeline
Independent Sales Contractor
IM Academy (Work At Home)
02.2017 - 01.2023
Sales Director (Work at Home)
Financial Education Services
01.2013 - 02.2017
I.T./Security/Call Center/Electronic Records
Virtua Health Care (Medsys Group)
06.2009 - 12.2010
Diploma (Certification) - Medical Office Management – Diploma
Thompson Institute
High School Diploma -
Overbrook High School
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