Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Christina Ear

San Diego,CA

Summary

Seasoned in elevating dining experiences and operational excellence, notably at Urge Gastropub and The Barrel Room. I excel in strategic planning and leadership, and meticulous with staff training. My expertise in restaurant operations, management and customer engagement drives performance and satisfaction. Professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.

Overview

16
16
years of professional experience

Work History

Tasting Room Lead

Eppig Brewing
Vista , CA
04.2024 - Current
  • Collaborated with other departments to coordinate cross-promotional activities.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Handling multiple tasks simultaneously while maintaining attention to detail.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Organized weekly meetings with staff to discuss production goals and objectives.
  • Performed daily opening and closing duties including restocking supplies as needed.
  • Greeted and welcomed customers to the tasting room.
  • Explained goals and expectations required of trainees.
  • Promoted safe working conditions by monitoring safety procedures and equipment.

Director of Operations

Urge Gastropub/The Barrel Room
San Diego, CA
02.2020 - 03.2024
  • Control day-to-day operations by scheduling, ordering, and developing the restaurant team members.
  • Control profit and loss by following cash control and security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions.
  • Recruit, interview, and hire team members, conduct performance appraisals, take disciplinary action, motivate, and train.
  • Coach and motivate managers and assistant managers' trainees to perform at their highest level.
  • Review the performance of each manager and assistant manager trainee, and provide feedback and recommendations to the District Manager.
  • Train and ensure proficiency in the Secret Shopper Program, Hotschedules, Toast POS functions, and P&L knowledge.
  • Train and ensure proficiency in a variety of practices and procedures, including all inventory tools, daily, weekly, and monthly practices, all labor tools, and scheduling, staffing practices, and equipment maintenance.
  • Organize and host frequent operation calibration meetings with all management personnel.
  • Supervise trainees in accordance with established performance and operating policies, as set out in the operation manual.
  • Ensure that all management trainees are taught to meet all standards.
  • Ensure a safe working and customer experience environment by facilitating safe work behaviors for the team.
  • Maintain fast, accurate service, positive guest relations, and ensure products are consistent with company quality standards.
  • Ensure food quality and customer satisfaction.
  • Ensure complete and timely execution of corporate and local marketing.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Successfully improved employment turnover through creating incentive and training programs.
  • Analyzed financial data to make informed decisions on cost savings initiatives.
  • Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
  • Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.

FOH Manager

Karl Strauss Brewing
Temecula, CA
06.2017 - 01.2020
  • Managed a staff of more than 20.
  • Hired, trained, and coached staff members on customer service, food and beverage knowledge, and health and safety standards.
  • Responsible for ordering and inventory of all alcohol.
  • Meet and maintain relationships with vendors.
  • Operated a cross-training program, ensuring FOH staff members were able to perform confidently and effectively in all positions.
  • Scheduled staff, assessing requirements for shift coverage.
  • Promoted employees to shift leads and bartenders, with development and training.
  • Performed weekly maintenance inspections to ensure that the building and equipment were up to standards.
  • Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
  • Handled guest complaints quickly to maintain positive dining experience for patrons.

General Manager

Phils BBQ
San Diego, CA
10.2011 - 05.2017
  • Implemented and trained staff to Phil's core values.
  • Helped with several grand openings, including concessions.
  • Maintained food quality and consistency during high-volume peak times.
  • Maintained 100% shopper scores.
  • Conducted training needs assessments to identify individuals' current level of skill compared to the required competency for the position.
  • Encouraged, trained, and disciplined employees to maximize performance.
  • Managed cash intake to eliminate discrepancies.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.

FOH Manager

Chilis Bar and Grill
San Diego, CA
08.2008 - 09.2011
  • Oversee kitchen operations
  • Wrote both FOH and BOH schedules
  • Maintained company standards to food cost, inventory, service scores, and yelp scores
  • Managed weekly contests to motivate and incentives the staff to get a higher check average
  • Transferred locations to help another location increase results
  • Learned how to efficiently manage a P&L
  • AOR’s include bar inventory, GEM Scores, training, and all ordering

Education

Bachelors of Science - Hospitality and Tourism Management

San Diego State University
San Diego, CA

Skills

  • Promotional strategies
  • Social media marketing
  • Brand representation
  • Food pairing
  • Leadership training
  • Strategic planning and execution
  • Operational efficiency
  • Schedule oversight
  • Operations oversight
  • Business management
  • Kitchen oversight
  • Menu development
  • Restaurant operations management
  • Customer engagement
  • Performance improvement
  • Business operations expertise
  • Point of sale (POS) system operation

Accomplishments

  • Volunteer of the year award at California Restaurant Association Golden Medallion Dinner
  • Education Chair for the California Restaurant Association San Diego Chapter

References

References available upon request.

Timeline

Tasting Room Lead

Eppig Brewing
04.2024 - Current

Director of Operations

Urge Gastropub/The Barrel Room
02.2020 - 03.2024

FOH Manager

Karl Strauss Brewing
06.2017 - 01.2020

General Manager

Phils BBQ
10.2011 - 05.2017

FOH Manager

Chilis Bar and Grill
08.2008 - 09.2011

Bachelors of Science - Hospitality and Tourism Management

San Diego State University

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Christina Ear