Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Consulted with customers to assess needs and propose optimal solutions.
Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Driver Helper
UPS
10.2018 - 01.2019
Loaded and unloaded trucks efficiently, minimizing damage to goods and optimizing space utilization.
Exhibited good attendance, work habits, and willingness to learn job functions.
Prevented damage to packages and products by correctly securing loads.
Improved customer satisfaction by providing timely and efficient delivery assistance to drivers.
CNA
Consulate Health Care
04.2014 - 03.2016
Assisted patients with daily living activities, promoting independence and dignity.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Enhanced patient satisfaction by providing compassionate and attentive care.
Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Ensured prompt response to call lights, addressing patient needs in a timely manner.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Provided emotional support for patients during challenging times, fostering a positive healing environment.
Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Reduced patient stress levels through effective communication and active listening skills.
Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Oversaw and maintained patients' rooms, group living areas, and nurse stations.
Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Helped clean and prepare patient consultation rooms to maintain hygiene standards
Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Documented patient information and care activities in electronic health record.
CNA
Heron Pointe Health and Rehabilitation
04.2016 - 07.2018
Assisted patients with daily living activities, promoting independence and dignity.
Checked patient vitals such as temperature, blood pressure.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Enhanced patient satisfaction by providing compassionate and attentive care.
Server
Crown Pointe Assisted Living
Spring Hill, FL
03.2009 - 02.2010
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Worked flexible hours across night, weekend, and holiday shifts.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Cook
Crown Pointe Assisted Living
Spring Hill, FL
02.2010 - 08.2011
Adaptable and proficient in learning new concepts quickly and efficiently.
Worked flexible hours across night, weekend, and holiday shifts.
Paid attention to detail while completing assignments.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked effectively in fast-paced environments.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Self-motivated, with a strong sense of personal responsibility.
Proved successful working within tight deadlines and a fast-paced environment.
Managed time efficiently in order to complete all tasks within deadlines.
CNA/ med tech/Basic EMT
Crown Pointe Assisted Living
Spring Hill, FL
08.2011 - 03.2012
Assisted with day-to-day operations, working efficiently and productively with all team members.
Excellent communication skills, both verbal and written.
Learned and adapted quickly to new technology and software applications.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Demonstrated respect, friendliness and willingness to help wherever needed.
Proved successful working within tight deadlines and a fast-paced environment.
Skilled at working independently and collaboratively in a team environment.
Paid attention to detail while completing assignments.
Worked flexible hours across night, weekend, and holiday shifts.
Self-motivated, with a strong sense of personal responsibility.
Developed and maintained courteous and effective working relationships.
Education
CNA License - Medical Assistant
American Health Institute, Port Richey, FL
12.2013
Certificate - EMS Basic
Pasco Hernando Community College , New Port Richey
12.2012
Diploma - Cosmotol
River Ridge High School Adult Education, New Port Richey, FL
05.1997
Timeline
Owner - Christina's Cleaning Service
01.2019 - Current
Driver Helper - UPS
10.2018 - 01.2019
CNA - Heron Pointe Health and Rehabilitation
04.2016 - 07.2018
CNA - Consulate Health Care
04.2014 - 03.2016
CNA/ med tech/Basic EMT - Crown Pointe Assisted Living
08.2011 - 03.2012
Cook - Crown Pointe Assisted Living
02.2010 - 08.2011
Server - Crown Pointe Assisted Living
03.2009 - 02.2010
American Health Institute - CNA License, Medical Assistant
Pasco Hernando Community College - Certificate, EMS Basic
River Ridge High School Adult Education - Diploma, Cosmotol
Volunteer/Foster/Educator Assistant at Christina's Reptile and Animal SanctuaryPVolunteer/Foster/Educator Assistant at Christina's Reptile and Animal SanctuaryP