Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Christina Edwards

Germantown,MD

Summary

Attentive receptionist and customer service representative with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with several years of hands-on experience in administrative roles.

Overview

4
4
years of professional experience

Work History

Receptionist

E.C. Services
Derwood, Maryland
12.2022 - 01.2024
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Scheduled appointments for clients, customers, and other visitors.
  • Scheduled and confirmed appointments and meetings for management team.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.

Cashier/Customer Service Representative

Bed Bath & Beyond
Rockville, MD
06.2021 - 06.2022
  • Resolved customer complaints professionally in accordance with company policy.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Stocked shelves with merchandise when needed.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Discounted purchases by scanning and redeeming coupons.

Package Handler

UPS
Gaithersburg , Maryland
05.2020 - 02.2021
  • Inspected packages for damages or defects and recorded any issues found.
  • Collaborated with team members on tasks such as sorting mail into designated bins.
  • Sorted packages to appropriate slide, line or belt for final distribution.
  • Collaborated with team members to improve workflow and increase productivity.
  • Conducted package inspections for damage and reported discrepancies to supervisor.
  • Worked flexible hours, including weekends and holidays, to meet business needs.
  • Scanned and sorted packages according to destinations and service type using handheld scanner.

Education

GED -

Montgomery College
Rockville, MD

Skills

  • Data Entry
  • Administrative Support
  • Clerical Support
  • File Management
  • Bookkeeping
  • Project Coordination

Affiliations

  • I also worked for a daycare program organized through my childhood church "New Life." I assisted in taking care of children and toddlers after school, and during the summer time. I have 3 years of experience feeding, clothing, helping with homework, and assisting in any other ways that I could.

Timeline

Receptionist

E.C. Services
12.2022 - 01.2024

Cashier/Customer Service Representative

Bed Bath & Beyond
06.2021 - 06.2022

Package Handler

UPS
05.2020 - 02.2021

GED -

Montgomery College

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Christina Edwards