Christina Eernisse
Flowery Branch,GA
Summary
Experienced Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Manages sales tasks with efficiency and accuracy. Proficient in customer service, and serving diverse customer needs.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Knowledgeable and dedicated customer service professional with extensive experience in the hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Sales
Maxie Price RV & Auto
Cleveland, United States
10.2020 - 02.2022
- Drove team revenue totals by bringing in top sales numbers.
- Negotiated purchase prices and explained sales, warranty and optional products.
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
- Contacted associated dealerships to locate desired vehicles meeting customer specifications.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Prepared purchased vehicles and completed final delivery checks.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Effectively located merchandise across various stores to address customer needs.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
- Responded to customer enquiries via telephone and email.
- Answered telephone and email inquiries from potential customers.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Completed registration paperwork and sales documentation.
- Engaged with customers to build rapport and loyalty.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Provided positive first impressions to welcome existing, new and potential customers.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Increased sales by offering advice on purchases and promoting additional products.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Recommended accessories and complementary purchases to boost revenue.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Prioritized helping customers over completing other routine tasks in store.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Maintained records related to sales, returns and inventory availability.
Vacation Rental Property Manager
Self-employeed
Cleveland, GA
07.2018 - 03.2020
- Administered operations to handle needs of more than 50 tenants across 12 property units.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Responded to Common Area Maintenance (CAM) inquiries.
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents and on-site associates.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Sought ways to improve processes and services provided.
- Provided ongoing guest service.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed timely and effective replacement of damaged or missing products.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Accomplished multiple tasks within established timeframes.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained computer and physical filing systems.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Compared vendor prices and negotiated for optimal savings.
- Interacted with customers by phone, email or in-person to provide information.
- Provided clerical support, addressing routine and special requirements.
- Maintained confidentiality of information regarding clients and company.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Provided callers with address, directions, company website and related information.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Production Associate
Freudenberg-NOK
Cleveland, GA
01.2018 - 08.2018
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Monitored machinery to identify concerns, make corrections or report complex problems.
- Used equipment properly to avoid workplace hazards or injuries.
- Safely operated hand and power tools to complete repetitive tasks.
- Graded and packaged finished products, transporting items for additional processing, storage or shipment off-site.
- Delivered troubleshooting assistance to bring machines back to full functionality.
- Investigated reports of defective, damaged or malfunctioning parts, assemblies, equipment and systems to identify problems and resolutions.
- Weighed and measured items to prevent waste and meet quality standards.
- Assembled products according to changing daily work orders and specific customer needs.
- Participated in training sessions to enhance skills and knowledge.
- Organized work to meet demanding production goals.
- Documented production information via daily system logs and discussed issues with management.
- Adhered to all quality control standards by thoroughly evaluating all printed components.
- Checked and wrapped items, placed in boxes and labeled cartons for shipping.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Maintained maximum organization and productivity by properly sorting project components on work tables.
- Prepared materials for assembly work to keep workflows running smoothly.
- Maintained machinery to prevent overloads and avoid malfunctions.
- Adjusted machines to increase productivity for runs.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Loaded, unloaded and moved material to and from storage and production areas.
- Updated daily logs with regular shift activities and incident details.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Identified inadequate materials and faulty equipment and brought to supervisors' attention.
Server Shift Leader
Cowboys & Angels
Helen, GA
04.2016 - 01.2018
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Created incentive-based performance tracking systems to encourage positive and energetic service execution.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Managed food resources, memorized orders and coordinated customer service.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Checked identification for minimum age for sale of alcoholic beverages.
- Oversaw daily operations of service team, delegated tasks and trained new staff.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Increased sales significantly by upselling higher-end products to customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Answered customers' questions, recommended items and recorded order information.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
No Degree - Business Administration And Management
University of Phoenix
Tempe, AZ 05.2001 -
Skills
Sales expertise
Complaint resolution
POS systems expert
Money handling abilities
Strategic sales knowledge
Professional telephone demeanor
Creative problem solving
Upselling
Store opening and closing
Product and service sales
Multitasking Abilities
Problem-Solving
Clerical Support
Critical Thinking
Decision-Making
Policies and procedures
Strategic planning
Verbal and written communication
Improvement initiatives
Negotiation
Efficient multi-tasker
Exceptional interpersonal communication
Consistently meet goals
Purchasing and planning
Training and mentoring
Inventory management
Tenant issue resolution
Common area maintenance
Telephone and email etiquette
Record Keeping
Appointment Scheduling
Maintenance knowledge
Customer service-focused
Customer/Client relations
Office administration
Correspondence distribution
Professional demeanor
Documentation and reporting
Time management
Sorting and labeling
Telephone skills
Administrative support
Mail handling
Organization skills
Office management
Welcoming guests
Supply stocking
File management
Problem-solving skills
Self-Motivated
Active Listening
Product promotions
Sales trends
Dependable and Responsible
Organization and Time Management
PPE Compliance
Maintenance and Repair
Written Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Sales
Maxie Price RV & Auto
10.2020 - 02.2022
Vacation Rental Property Manager
Self-employeed
07.2018 - 03.2020
Production Associate
Freudenberg-NOK
01.2018 - 08.2018
Server Shift Leader
Cowboys & Angels
04.2016 - 01.2018
No Degree - Business Administration And Management
University of Phoenix
05.2001 -